Safe Workplace for mobile

  • Release version: Xanadu
  • Updated August 1, 2024
  • 6 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Safe Workplace for mobile

    Safe Workplace for mobile is a ServiceNow application designed to facilitate a safe and efficient return to the workplace from any location using the Now Mobile app. It provides organizations with a streamlined, user-friendly mobile experience that supports essential health and safety processes such as health screenings, surveys, visit setup, PPE requests, and more. This app integrates key functions from both the Emergency Response Management and Safe Workplace product suites to enhance workplace safety and compliance.

    Show full answer Show less

    Key Features

    • Health Status Reporting and Notifications: Users receive outreach notifications and can self-report health status directly via mobile, enabling timely communication and response.
    • Managerial Tools: Managers can monitor their direct reports’ health status, view open tasks, and reassign critical tasks to available employees within the app.
    • Comprehensive Mobile Sections: The app includes multiple sections covering health screenings, PPE inventory management, health surveys, visitor screening, contact tracing, vaccination status, travel permissions, and COVID-19 testing.
    • Integration with Emergency Response and Safe Workplace Suites: Access to applications such as Emergency Outreach, Employee Readiness Surveys, Workplace PPE Inventory Management, Contact Tracing, and Safe Workplace Dashboard.
    • Support for Federal and Commercial Environments: Federal customers can install and configure the app to meet specific regulatory requirements, with distinct installation procedures for commercial, federal hosted, and on-premise instances.

    Practical Use and Compliance Considerations

    Organizations are responsible for customizing the application to comply with their local laws and regulations, including data protection and employment laws. The app provides templates and suggested language but does not constitute legal advice. Government agencies are offered the application free of charge under specific terms and must confirm usage compliance with their ethical and legal standards.

    Installation and Usage

    • Install the Now Mobile app alongside Safe Workplace for mobile to enable full functionality.
    • Users can report and view their health status, manage visit setup, and request PPE through the mobile interface.
    • Managers have dedicated features to oversee team health and task assignments effectively.
    • Installation instructions vary by environment (commercial, federal hosted, federal on-premise) and are supported by ServiceNow resources and support channels.

    What Customers Can Expect

    By deploying Safe Workplace for mobile, ServiceNow customers can expect a unified mobile platform that supports critical health and safety workflows, enhances communication during emergency situations, and facilitates compliance with workplace safety protocols. This solution empowers employees and managers to actively participate in maintaining a safe work environment, helping organizations manage workplace re-entry with agility and confidence.

    Manage the essential steps for return to workplace from anywhere using the Safe Workplace for mobile app.

    The ServiceNow® Safe Workplace mobile experience enables organizations to manage the essential steps for returning users to the workplace from anywhere with the Now Mobile app. With an intuitive mobile design and user-friendly interface, organizations can deliver a seamless return to workplace experience, enabling users to complete health screenings and surveys, set up visits, make reservations, request PPE, and more to support their health and safety.

    Health applet launcher page Self report menu in the Now Mobile app Employee record screen

    Access other applications from Safe Workplace for mobile

    From the Safe Workplace for mobile app, users can access applications from the Emergency Response Management and Safe Workplace product suites.
    Note:
    The Emergency Response Management for Now® Mobile app was renamed to Safe Workplace for mobile.
    Emergency Response Management applications Safe Workplace applications
    • Emergency Outreach
    • Emergency Self Report
    • Emergency Exposure Management
    • Employee Readiness Surveys
    • Employee Health Screening
    • Workplace Core
    • Workplace PPE Inventory Management
    • Safe Workplace Dashboard
    • Contact Tracing
    • Health and Safety Testing
    • Employee Readiness Core
    • Enterprise Employee Experience Pack
    • Employee Travel Safety
    • Vaccination Status

    Safe Workplace for mobile features

    Receive and respond to outreach notifications.
    Receive and respond to outreach notifications

    Receive important notifications generated in the Emergency Outreach application on your mobile device. You can also self-report your health status through these notifications.

    For more information about Emergency Outreach, see Emergency Outreach.

    For information on how to report your health status through push notifications, see Report your health status.
    Report your health status on the service response dashboard.
    Report your health status on the service response dashboard
    Under My Current Health Status, click your name to report your health status. For more information, see Report your health status in Now Mobile.
    View the status of your direct reports.
    View the status of your direct reports
    As a manager, you can view My Team's Health in the My Team section to see an overview of the health of your direct reports. For more information, see Manage the status of your direct reports in Now Mobile.
    Re-assign critical tasks to your working employees.
    Reassign critical tasks to your working employees
    As a manager, you can tap My Direct Reports Open Tasks in the My Team section to see the work assigned to your direct reports. From this list, you can reassign tasks, as needed, to your working direct reports. For more information, see Reassign tasks to your team members in Now Mobile.

    Mobile sections

    If you've subscribed to the Safe Workplace suite, you see the Mobile sections available for Mobile experience for Emergency Response Management. Each section has multiple applications. To see all applications under a topic, scroll left.

    Table 1. Mobile section topics
    Follow these safety practices Health screening Manage PPE inventory
    Health surveys

    For more information, see Employee Readiness Surveys.

    		 Screen employee

    For more information, see Conduct a health screen for entry.

    		 Assign consumable

    For more information, see Assign PPE to employees.
    Verify my health

    For more information, see Verify your health status and compliance.

    		 Screen visitor

    For more information, see Screen a visitor for entry to the workplace.

    		 Assign hardware

    For more information, see Assign PPE to employees.
    Request PPE

    For more information, see Request PPE.

    		 Scan for entry

    For more information, see Collecting user badge data.

    		 Add consumable

    For more information, see Add PPE stock.
    Daily contact log

    For more information, see Tracking employee contacts using daily logs.

    		 Employee status

    For more information, see View your health and safety status.

    		 Add hardware

    For more information, see Add PPE stock.
    Privacy Consent

    For more information, see User privacy consent for Contact Tracing.

    		 Add model

    For more information, see Create models for PPE items.
    Set up a visit

    For more information, see Invite a visitor to the workplace.
    COVID-19 Testing

    For more information, see Request a COVID-19 diagnostic test.
    Request travel permission

    For more information, see Request permission to travel.
    Report Vaccination

    For more information, see Report vaccination status to your organization.
    Request Vaccine Exemption

    For more information, see Request a vaccine exemption.
    Vaccine Exemption Requests

    For more information, see Request a vaccine exemption.
    Table 2. Section topics (continued)
    My current health status Prepare for arrival My team
    For more information, see View your health status in Now Mobile. My readiness checklist

    Provides a checklist of tasks to complete prior to arriving at the work location.

    		 My team's health

    Shows a list of your direct reports and their health status.
    My office entry code

    Provides a QR code that enables you to check into a work location.

    		 My direct reports open tasks

    Shows all open tasks assigned to your direct reports that must be completed prior to arriving at a work location.

    Safe Workplace suite for federal customers

    Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

    Table 3. Installation instructions for self-hosted and federal environments
    Type Instructions

    Commercial on-premise

    Visit the ServiceNow® Store to download and install the application.

    Federal hosted

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    Federal on-premise

    If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    On-premise

    See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.
    If you've subscribed to the Safe Workplace suite and you already have some of the apps installed, refer to the following order of installation for the remaining apps.
    • Emergency Outreach (sn_imt_checkin)
    • Employee Health Screening (sn_imt_monitoring)
    • Workplace PPE Inventory Management (sn_imt_ppe)
    • Employee Readiness Surveys (sn_imt_readiness)
    • COVID-19 Global Health Data Set (sn_imt_c19datafeed)
    • Contact Tracing (sn_imt_tracing)
    • Emergency Self Report (sn_imt_quarantine)
    • Workplace Core (sn_wsd_core)
    • Safe Workplace Dashboard (sn_imt_dashboard)
    • Emergency Response Management for Now Mobile (sn_imt_mobile)
    • Employee Travel Safety (sn_imt_travel)
    • Health and Safety Testing (sn_imt_health_test)
    • Vaccination Status (sn_imt_vaccine)

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.