---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Start a Microsoft Teams chat as a guest user

# Start a Microsoft Teams chat as a guest user {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Start a Microsoft Teams chat as a guest user with an external
organization user.

## Before you begin

You must have received and accepted an invitation as a guest user either in email or
through Microsoft Teams.

Role required: agent

## About this task

This procedure is accomplished through the classic ServiceNow
UI. For information about the same procedure accomplished through the workspace, see
[Request-based chat - Start and import chat from Start Microsoft Teams chat action](https://servicenow-prod.fluidtopics.net/EGDspuRUZbE8_YoxrAgW5w "Interact with a requester in Microsoft Teams from the workspace to quickly resolve the ticket.").

## Procedure

1. Launch Microsoft Teams.
2. Navigate to ServiceNow for Microsoft TeamsEmployee CenterMy Requests.
3. Open the ticket that you want to work on in your ServiceNow instance.
4. Select Start Microsoft Teams Chat.
5. Log in to your Microsoft email account if prompted.
6. Select the user that you want to chat with.  
   You can select the requester, employees, or multiple guests from different
   domains.
7. Select Start Chat.  
   On a web client, the domain-associated Tenant ID appends to your Microsoft Teams URL.
{#start-chat-as-guest-user__steps_vbp_4fw_g5b}

## Result

The chat opens in the Microsoft Teams application.

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