---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Setting up and configuring Universal Request

# Setting up and configuring Universal Request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up and configure Universal Request to enable agents to create
universal requests and work on them to resolve employee issues.

Understand the given information before you set up and configure to use Universal Request.

Universal Request application uses HTML mark-up to render comments that are copied between UR
and the child tickets. This feature uses \[CODE\] tags, which are controlled by the
glide.ui.security.allow_codetag property value that is set to true by
default. If you change this property value to false, comments may not render properly, and HTML
tags might appear in your comments.
* **[Guided setup for Universal Request](https://servicenow-prod.fluidtopics.net/SopXEalRH624Utrmei8iYg)**   
  Before you start using the ServiceNow® Universal Request application in your organization, you must set up Universal Request. Work with your stakeholders to define requirements for setting up the application effectively to meet the needs of your organization.
* **[Universal Request plugins](https://servicenow-prod.fluidtopics.net/80ABEXOn7uW51TUmVv4mRw)**   
  Request and activate the following plugins to use Universal Request in your application.
* **[Configuring Universal Request](https://servicenow-prod.fluidtopics.net/mBN3aY~Xi1Ny5PxRZqhOjQ)**   
  Set up the Universal Request features, components, and integrations that you need to set up your organization to provide service and support to your employees and agents.
* **[Configure service to use Universal Request](https://servicenow-prod.fluidtopics.net/UiG9Fbc0nk9svv7zJWYNSg)**   
  Configure the Universal Request application with any service to manage requests across multiple services under one unified request. Using Universal Request integrated with your service helps deliver a seamless employee experience in your organization.
* **[Domain separation and Universal Request](https://servicenow-prod.fluidtopics.net/i8lEC7SA5FFN1S2X~tnZlw)**   
  Domain separation is supported for ServiceNow Universal Request. Universal Request helps Help Desk agents to resolve cases across the enterprise for a better employee experience. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.