---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Accept incoming legal request

# Accept incoming legal request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a legal fulfiller, accept or reject to an incoming legal request assignment from the Legal Counsel Center Inbox.

## Before you begin

Role required: sn_lg_ops.legal_fulfiller

## Procedure

1. Navigate to AllLegal RequestLegal Counsel Center.
2. Select the Inbox icon ().
3. Select Available from Status to indicate that you are available.
4. When a legal request assignment comes through the chat queue, accept or reject the Accept.

   | Action | Steps |
   | Accept assignment | Select Accept. Note: The legal request will be assigned to you. |
   | Reject assignment | Select Reject. Note: The legal request will be assigned to next agent available according to the availability, capacity and skills. |
   |-|-|

   {#lsd-awa-accept-legal-req__choicetable_ytq_1bt_xbc}
{#lsd-awa-accept-legal-req__steps_bf1_pys_xbc}

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