--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Moveworks for Employee Center # Moveworks for Employee Center {#ariaid-title1} * Release version: Xanadu * * Updated January 15, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Moveworks for Employee Center enables AI-powered conversational support within the Employee Center portal through natural language interactions. Using Moveworks embedded AI assistant, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro. Enable easier access to relevant knowledge, services, and actions. Employees can access Moveworks embedded AI conversational assistant from ServiceNow Employee Center and Employee Center Pro and get help. Benefit from the AI that knows your people and process, understands your business, and gets work done. * Embedded AI Assistant: Meet employees where they're and how they want to receive information and request services. * Conversational self-service experiences: Let employees ask questions in their own words about IT, HR, and other domains, and get instant resolutions from your ServiceNow knowledge base, service catalogs, and more. * Actionable workflows, not just answers: Go beyond FAQs by helping employees check ticket statuses, update requests, and perform common actions in ServiceNow (and beyond) through a single conversational interface. * Enterprise search across systems: When paired with Moveworks Enterprise Search, surface results from ServiceNow and other connected systems through one unified experience. * Proven and scalable deployment model: Built on the trusted Moveworks Embedded Assistant pattern that makes service portals AI-powered. {#moveworks-for-employeecenter__ul_tnv_gvv_w1c}After you configure the app, you can access the Moveworks Embedded AI Assistant from Employee Center portals.Figure 1. Moveworks for Employee Center: Embedded AI assistant Moveworks unifies the enterprise systems under one intelligent layer to deliver outcomes that matter for every role, team, and business objective. * **Getting started with Moveworks for Employee Center** Moveworks integration adds an AI assistant to Employee Center replacing the standard Virtual Agent with Moveworks conversational AI. * **Install Moveworks for Employee Center app from store** Install and activate the Moveworks for Employee Center plugin to enable AI-powered conversational experience in Employee Center and Employee Center Pro. * **Upload Java KeyStore certificate** Upload a Java KeyStore certificate and specify the password that's sent in Moveworks encrypted email. * **Configure bot ID and AI assistant** Specify the bot ID to configure Moveworks AI assistant on Employee Center portal. * **Use Moveworks on employee portal** Using the Moveworks AI assistant experience, your employees can access knowledge base, requests, and tasks leading to improved productivity and operational efficiencies. * **Moveworks for Employee Center reference** The reference topics for the application provide additional information about the Moveworks for Employee Center settings, observations, and troubleshooting. **Related concepts** * [Employee Center users and roles](https://servicenow-prod.fluidtopics.net/9mm6Q9xRIAFnpd5pMZIxKQ "Employee Center plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform.") * [Understanding Employee Center plugins](https://servicenow-prod.fluidtopics.net/u__YOlGtguwiGs5i~wTw0Q "Discover the Employee Center plugins that are included out-of-the-box on a new ServiceNow instance, as well as plugins that are installed when you upgrade to Employee Center Pro.") * [Setup browse experience features](https://servicenow-prod.fluidtopics.net/qkzd4jndSFgBCjjjh1dV7w "Make it easy for employees to navigate the portal and discover content using the browse experience features in Employee Center.") * [Setup search experience features](https://servicenow-prod.fluidtopics.net/ApGHLbRdSmBWTefKbd3cdQ "Enhance the search experience.") * [Setup task management and integration features](https://servicenow-prod.fluidtopics.net/HRPyvUlaSPXM4Hy6xJDXMw "Enhance employee productivity and drive portal consolidation.") * [Setup continuous improvement features](https://servicenow-prod.fluidtopics.net/NW2ukzQZZjYt24Ngn_3V0A "Enhance efficiency and performance through feedback and analytics.") * [Setup employee communications](https://servicenow-prod.fluidtopics.net/qXWUnAuLfSfDFXIfzfhbBw "Inform and engage your employees.") * [Configure your Employee Center portal](https://servicenow-prod.fluidtopics.net/r38amLTNTNfrqFgL35PNfw "Customise and configure the Employee Center portal to help employees self serve and raise requests.") * [Employee Center Pro Kiosk](https://servicenow-prod.fluidtopics.net/H29dxsHfqwlDuvxZ7~hg8Q "Enable the field workers and shift workers with the in-context information for operational efficiency.") * [Configuring Employee Center for mobile](https://servicenow-prod.fluidtopics.net/WNNoGnCWWTgqH_ICcQduFg "Configure Employee Center capabilities on Now Mobile to help employees utilize the employee-centric content experience. This configuration enables all services, information, and support tabs.") * Getting started with Moveworks for Employee Center * Use Moveworks on employee portal **Related tasks** * Install Moveworks for Employee Center app from store * Upload Java KeyStore certificate * Configure bot ID and AI assistant **Related reference** * [Quick start tests for Employee Center](https://servicenow-prod.fluidtopics.net/rjaax~JPVSApKVA5jzwDCg "Validate the continued functionality of the Employee Center after any configuration change such as an upgrade or after developing an application. Copy and customize these quick start tests to pass when using your instance-specific data.")