Configure the conference bridge numbers to join calls via phone

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Configure the conference bridge number to allow the participants to collaborate to resolve the incidents via the conference bridge number.

    Note:
    These are additional configuration, which are optional and can be used as required.

    Reserve a conference bridge number

    Reserve a conference bridge number to host the conference calls to work towards the resolution of incidents via conference bridge number.

    Before you begin

    Role required: admin

    Procedure

    1. Log in to Microsoft Teams admin center.
    2. Navigate to Voice > Phone number.
      Path for phone numbers
    3. Click Add.
    4. On the form, fill the fields.
      1. Add a name for your order: Provide a name for the audio service.
      2. Country or region: Option to select a country.
      3. Number type: Option to select the number type.
        Add the phne number screen
      4. Quantity: Option to choose the number of the conference number.
      5. Search for new numbers: Option to choose the conference numbers based on city name or by area code.
        Options to fill the order form
      6. Click Next.

        The reserved number is displayed.

      7. Click Place order.

        Upon placing the order, the conference numbers appear in the phone numbers for the tenant.

      8. Click Finish.
        Order for conference number placed successfully

        The reserved numbers appear under Phone numbers section as depicted.

        Reserved phone numbers

    Configure conference bridge number for meetings

    Configure the conference bridge number to be used for collaborating with the participants to resolve the major incidents.

    Before you begin

    Role required: admin

    Procedure

    1. Log in to Microsoft Teams admin center.
    2. Navigate to Meetings > Conference bridges.
    3. Click Add, and then select the conference bridge type.
      Add conference bridge type
    4. Select the conference bridge type.
      Conference bridge type
    5. Select the number from the drop-down option.

      This is the number that is reserved for your tenant for conference calls.

      Add conference bridge number

    6. Click Apply.

      The selected number is added to the list of conference bridge numbers.

    Setup the conference bridge for the users

    Make the conference bridge number available for the participants to join a conference call via the bridge number.

    Before you begin

    Role required: admin

    Procedure

    1. Log in to Microsoft Teams admin center.
    2. Navigate to Users > Manage users.
    3. Click Service User.
      Manage users
    4. Edit the Audio Conference details by clicking the Edit button.
      Edit audio conference
    5. Select the toll number.
      Audio conference settings
    6. Click Apply.