---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Forums

# Employee Forums {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Employee Forums delivers Communities features to the Employee Center Pro portal to help employees connect, engage, and collaborate with other employees. Use Employee Forums to share business information, promote employee engagement, encourage ideas and feedback, and to
give your employees a voice.
Employee Forums enhances employee self-service by providing access to Communities through an out-of-the-box menu item, which takes users to the community where they can post, view, and subscribe to topics.

Employee Forums integrate with campaigns and content publishing so that:

* Content managers can create and schedule content to a forum or topic from Content Publishing.
* Campaign managers can build campaigns that include forum content. Community or forum content can include blog posts, events, videos, or links to posts or other content.
{#ecpro-employee-forum__ul_axj_kvw_cfb}

Before content managers can use Employee Forums, an admin must first configure Communities, including forums and topics. These features serve as publishing destinations for managers creating content via Content Publishing. For
information on communities, see [Communities](https://www.servicenow.com/docs/access?context=servicenow-communities&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US).

## Add or modify forum content {#ariaid-title2}

Provide content to your employees through employee forums.

### Before you begin

Role required: sn_cd.content_manager

### About this task

Creating forum content also requires the following to post to a community or forum:

* A forum to post community content. For information on creating forums, see [Configure community
  forums](https://www.servicenow.com/docs/access?context=configure-forums-topics&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US).
* The `Content Publishing: Post to Forums` scheduled job runs every hour by default to process posts. For more information on scheduled jobs, see Components installed with Content Publishing.

{#ecpro-manage-community-content__ul_mfj_2zl_ffb}  
Note:  
The Communities (com.sn_communities) plugin must be activated in order to use this feature.

### Procedure

1. Navigate to AllContent PublishingContent LibraryCommunity.
2. On the form, fill in the fields.  
   {#ecpro-manage-community-content__table_j5v_qvp_cfb__entry__2}

   | Field | Description |
   |-|-|
   | Title | Title or name that identifies the community post. |
   | Content type | Classification of the community post. Fields used to define the post change based on the content type selection. * Community Blog * Community Event * Community Video * Forums Post List (lists posts from a specific forum) {#ecpro-manage-community-content__ul_egr_rhx_cfb} Note: For more information on community content types, see [Community content types](https://www.servicenow.com/docs/access?context=c_communities-content-types&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US). |
   | Active | Indicates that the community post is active and available to post. |
   [Table 1. Community Content form]

   {#ecpro-manage-community-content__table_j5v_qvp_cfb}

   Fields change depending on which content type you
   select.{#ecpro-manage-community-content__p_jvc_nfg_h1c}
   Community Blog {#ecpro-manage-community-content__table_bsk_fbx_cfb__entry__2}{#ecpro-manage-community-content__p_kvc_nfg_h1c}{#ecpro-manage-community-content__p_lvc_nfg_h1c}

   | Field | Description |
   |-|-|
   | Use block content | Indicates that you are using block content and not rich text. For information on creating block content, see [Add or modify block content](https://servicenow-prod.fluidtopics.net/WSDvgisu27VOUeUSL4iJPA "Create block content as reusable information you can insert into campaigns, notifications, rich-text announcements, or community posts (when community is installed)."). |
   | Block content | Appears when you check the Use block content box. Click to access existing block content or to create content for your community blog. |
   | Description | Appears when the Use block content box is unchecked. Enter rich text for your community blog. |
   [Table 2. Community Blog fields]

   {#ecpro-manage-community-content__table_bsk_fbx_cfb}Community Event if you select Virtual event, the fields are different. {#ecpro-manage-community-content__table_eh2_3bx_cfb__entry__2}{#ecpro-manage-community-content__p_mvc_nfg_h1c}

   | Field | Description |
   |-|-|
   | Show attendee list | Indicates that attendees can view a list of other attendees. |
   | Attendee limit | Determines the maximum number of attendees that can attend the event. |
   | Virtual event | Indicates that event is online. When checked, the Event URL, Start time, and End time fields appear. |
   | Event URL | The URL link to the virtual meeting. |
   | Start time | The date and time the virtual event begins. |
   | End time | The date and time the virtual event ends. |
   | Location name | The name or description of the event location. |
   | Street | The street address of the event location. |
   | City | The city of the event location. |
   | Zip / postal code | The zip or postal code of the event location. |
   | Time zone | The time zone of the event location. Used to determine the event scheduling and reminder. |
   | Event reminder | Indicates when you want an event reminder sent. |
   | State / province | The state or province of the event location. |
   | Country | The country of the event location. |
   | Description | A description of the event. |
   [Table 3. Community Event fields]

   {#ecpro-manage-community-content__table_eh2_3bx_cfb} Community Video {#ecpro-manage-community-content__table_utw_sbx_cfb__entry__2}

   | Field | Description |
   |-|-|
   | Video | Link to the video you want to post to your community, use as part of a campaign, or post to the Employee Center. Videos appear as web URLs that link to popular video sites. Supported video link hosts are:{#ecpro-manage-community-content__p_nvc_nfg_h1c} * dailymotion.com * facebook.com * vimeo.com * youtube.com {#ecpro-manage-community-content__ul_trl_fj4_gfb} For more information on video content, see [Add or modify links to other content sources](https://servicenow-prod.fluidtopics.net/H42NHKLmaE_yEykTlhO8Sw "Use link content to create URL or video links. You can use these links on the Employee Center, in a campaign, or in Communities (when Communities is installed)."). |
   | Description | Description of the video. |
   [Table 4. Community Video fields]

   {#ecpro-manage-community-content__table_utw_sbx_cfb} Forums Post List  
   {#ecpro-manage-community-content__table_qlr_wbx_cfb__entry__2}{#ecpro-manage-community-content__p_svc_nfg_h1c}{#ecpro-manage-community-content__p_tvc_nfg_h1c}

   | Field | Description |
   |-|-|
   | List type | How you want the posts from a forum to appear on the Employee Center. * Manual List: You decide the order and content links to appear. * Dynamic List: Automatically generated list. {#ecpro-manage-community-content__ul_lvm_zg4_3fb} |
   | Forum links | Determines what forum links you want to appear on the Employee Center. Appears when you select Manual List from List type.{#ecpro-manage-community-content__p_pvc_nfg_h1c} Click the Unlock forum links icon and select the links you want to appear.{#ecpro-manage-community-content__p_qvc_nfg_h1c} Note: The first forum link you select appears first on the Employee Center. |
   | Dynamic list type | The method your posts appear in the forum list. * Recently Added: The most recently added forum posts appear. * Most Popular: Forum posts that {#ecpro-manage-community-content__ul_mtl_hh4_3fb} Appears when you select Dynamic in List type. |
   | Number of list items | The number of forum posts you want to appear. Only appears when you select Most Popular from Dynamic list type. |
   [Table 5. Forums Post List fields]

   {#ecpro-manage-community-content__table_qlr_wbx_cfb}

   Community Blog{#ecpro-manage-community-content__p_uvc_nfg_h1c}
3. Click Save to save and remain on the form, or click Update to save and return to the Community Content list.
{#ecpro-manage-community-content__steps_jn4_vb3_qqb}

### What to do next

* Go to Schedule Content to define the audience, date, and time your content is available. For more information, see [Scheduling the delivery of content](https://servicenow-prod.fluidtopics.net/OZoJNUOyMTiNe2HlFlBsaA "After you create content in Content Publishing, use Schedule Content to post to your Employee Center, in a campaign, To-dos, email notifications, and community.").  
  Note:  
  If you edit published forum content, you must create a new Schedule content record to publish the updates.
* Or, go to Campaign Content to add your content to a campaign bundle. For more information, see [Create campaign bundles/stages](https://servicenow-prod.fluidtopics.net/Eodz1i7E3r5xTd_avSefRw "Use campaign stages to group your campaign content within a campaign. This process allows you to determine when the content is available to your employees and for how long.").
{#ecpro-manage-community-content__ul_o2s_xvg_n2c}

*[\>]: and then