---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Service Delivery Agent Workspace (Classic)

# HR Service Delivery
Agent Workspace (Classic) {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an HR agent, you use the HR Service Delivery
Agent Workspace to interact with employees, respond to inquiries, and resolve
issues quickly.
Important:  
* HR Service Delivery Agent Workspace (Classic) is now deprecated and no longer supported or available for new activation. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base.
* If you are an existing user of HR Service Delivery Agent Workspace (Classic), you can migrate to the Agent Workspace for HR Case Management (Configurable) for enhanced features and capabilities. See [Migration Guidelines](https://www.servicenow.com/community/hrsd-articles/hr-agent-workspace-migration-guidelines-from-classic-to/ta-p/2310606).
{#agent-ws-hr-landing-page__ul_s4y_mfd_2zb}  
HR Agents can:

* Chat with employees and create or work on their requests.
* Take calls from employees and create or work on their requests.
* Create or work on HR cases to completion.
* View information that is related to the employee or the case.
* Search for an employee and verify that it is the correct employee by address, location, or other HR profile information.
* Manage and view the case list.
{#agent-ws-hr-landing-page__ul_iyr_z3w_gjb}  
Here are some of the key benefits of the HR Agent Workspace.

Single-pane view

:   See all details about an issue in one place.

Integrated communication channels

:   Communicate in real time with employees by chat or phone in the same interface.

Agent Assist column
:   Close cases and incidents faster with Agent Assist recommendations.  
    Note:  
    Agent Assist is available for HR cases and interactions.

## HR Service Delivery Classic HR Service Delivery
Agent Workspace {#agent-ws-hr-landing-page__section_kxj_bzv_qsb}

HR Service Delivery
Agent Workspace is a configurable service desk application that is based on [Exploring Workspace](https://www.servicenow.com/docs/access?context=learn-about-agent-workspace&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US). This application puts all the tools that you need in one place so that you can assist employees with their needs.

|-|-|
| [Explore ![Learn more about HR Agent Workspace.]() Learn more about HR Agent Workspace.](QPIzVmlHKb92dUR32l89Yw#learn-about-agent-ws-hr "Use HR Service Delivery Agent Workspace to manage your employee HR requests from one place.") | [Configure ![Plan and configure your implementation.]() Plan and configure your implementation.](oqPWKlnXneu2Fly3AL8W7g "Set up HR Service Delivery Agent Workspace so that your agents can engage with your employees, answer questions, create cases, and resolve issues.") |
| [Use ![Learn how to use HR Agent Workspace.]() Learn how to use HR Agent Workspace.](ASFUN~5qrMnzmpRTOep9sQ "As an HR agent, use HR Service Delivery Agent Workspace or the Agent Workspace for HR Case Management to interact with employees, respond to inquiries, and resolve issues.") |   |
[Table 1. Get started]

{#agent-ws-hr-landing-page__landing-page-model-table}