---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Update or cancel a universal request using Microsoft Teams

# Update or cancel a universal request using Microsoft Teams {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Update or cancel a universal request with the help of the Virtual Agent. You can access the Virtual Agent from the Microsoft Teams
application.

## Before you begin

Role required: none

## Procedure

1. Launch the Microsoft Teams application.
2. Open the ServiceNow for Teams chat window.
3. Launch the Microsoft Teams application.
4. Open the Now Virtual Agent chat window.
5. Enter your query in the chat window.  
   The Virtual Agent prompts you to select the type of help required.
6. Select Track Universal Request Status (Template).
7. Select the universal request that you want to track.
8. Select the appropriate responses to complete your request.  
   For a sample Virtual Agent conversation, see [Universal Request
   Virtual Agent conversation flows](https://servicenow-prod.fluidtopics.net/GQ0aK_l8CSh6mAwsurt_2w "Universal Request Virtual Agent includes several predefined topic conversations that you can use to resolve common tasks on your universal requests.").