---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Relations cases

# Employee Relations cases {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Because of the sensitive nature of employee relations (ER) cases, there are expectations
for tighter security to protect privacy. These aspects make employee relations cases different
from standard HR cases.  
When ER cases are handled correctly, there is less risk to your company. Features are:

* You can create ER cases without an Opened for or Subject person.
* You can create related records for allegations, interviews, and corrective actions.
{#hr-case-employee-relations__ul_isp_fmv_5lb}

ER covers a large area within HR and includes different types of cases, situations, and
scope.

## Investigations {#hr-case-employee-relations__section_rkf_rxy_nsb}

Currently, HR Service Delivery supports one type of ER case:

* Report Misconduct
* Track people not in the ServiceNow® system to receive a full view of an investigation

  Related records that support this type of ER case are:
  * Allegations
  * Involved parties
  * Interviews
  * Accommodations
  * Evidence
  * Corrective actions
  {#hr-case-employee-relations__ul_mxg_m32_flb}
{#hr-case-employee-relations__ul_hpy_21d_2lb}

## Security {#hr-case-employee-relations__section_lrc_txy_nsb}

Confidentiality and securing employee relations cases is the utmost importance.  
HR Service Delivery employee relations uses the following to ensure that the correct people have visibility:

* Roles
* Groups
* Assignment rules
{#hr-case-employee-relations__ul_zs5_v32_clb}

## Intake {#hr-case-employee-relations__section_hr1_wxy_nsb}

HR Service Delivery employee relations provides:

* Catalog item (Report misconduct)
* Sample KB articles
* Record forms for:
  * Allegations
  * Involved Parties
  * Interviews
  * Corrective Actions
  {#hr-case-employee-relations__ul_pfz_sk2_clb}
{#hr-case-employee-relations__ul_s3m_pk2_clb}

## Fulfillment {#hr-case-employee-relations__section_zf1_yxy_nsb}

To work and close an ER case:

* COE and HR service: Report Misconduct
* HR case template
* Case form
* Fulfillment instructions and checklist
{#hr-case-employee-relations__ul_cs1_rl2_clb}

## Reports {#hr-case-employee-relations__section_yxp_byy_nsb}

The following reports are provided:

* Case volume by month
* Case volume by allegation type
* Case volume by location
* Case volume by department
{#hr-case-employee-relations__ul_ifg_442_clb}

For more information on reports, see [HR Service Delivery Employee Relations dashboards](https://servicenow-prod.fluidtopics.net/FhamXhXZvkkOuVUhov2D0g "The HR Service Delivery Employee Relations dashboards provides visual reports that give you statistics on ER cases.").

## Next Experience UI {#hr-case-employee-relations__section_ems_dyy_nsb}

You can optionally use the ServiceNow®
Next Experience UI for Employee Relations. Next Experience provides an
intuitive, personalized experience to drive productivity, improve engagement, and surface
insights across Employee Relations. For more information, see [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).

For information on installing a store application, see [Install a ServiceNow Store
application](https://www.servicenow.com/docs/access?context=t_InstallApplications&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).