ServiceNow for Microsoft Outlook
The ServiceNow integrations with Microsoft Outlook help you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Outlook client, and agents can resolve cases faster.
ServiceNow for Microsoft Outlook overview
ServiceNow for Microsoft Outlook leverages the Outlook Actionable Messages plugin to provide the following features:
- Employees and agents receive notifications about request submissions, updates, and completion, making it easier to track, plan, and collaborate on issues.
- Managers and approvers receive summaries and detailed reports for approval requests with actionable messages to approve or reject requests.
- Employees can provide feedback about their experience using the feedback card embedded in the emails.
- Employees can take surveys about their experience using the survey card embedded in the emails.