---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# ServiceNow for Microsoft Outlook

# ServiceNow for Microsoft Outlook {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow integrations with Microsoft Outlook help you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Outlook client, and agents can resolve cases faster.

## ServiceNow for Microsoft Outlook overview {#sn-ms-outlook-integration__section_rpv_yp4_1bc}

ServiceNow for Microsoft Outlook leverages the [Outlook Actionable Messages](https://www.servicenow.com/docs/access?context=outlook-actionable-messages&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) plugin to provide the following features:

* Employees and agents receive notifications about request submissions, updates, and completion, making it easier to track, plan, and collaborate on issues.
* Managers and approvers receive summaries and detailed reports for approval requests with actionable messages to approve or reject requests.
* Employees can provide feedback about their experience using the feedback card embedded in the emails.
* Employees can take surveys about their experience using the survey card embedded in the emails.
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## Get started {#sn-ms-outlook-integration__section_xb5_zm4_1bc}

|-|-|-|
| [ConfigureProvide employees with seamless self-service without leaving the Outlook client.](https://servicenow-prod.fluidtopics.net/m8oqdCgBXuV799tn1aNI5Q "Configure ServiceNow for Microsoft Outlook to provide employees with seamless self-service without leaving the Outlook client.") | [UseView reports, approve requests, and provide feedback from within email messages.](https://servicenow-prod.fluidtopics.net/3Bdjg4XJJBruPHzUvnL4sA "Use the ServiceNow integration with Microsoft Outlook to view reports, approve requests, and provide feedback from within email messages.") | [ReferenceInformation about lists and forms used to configure Outlook Actionable Messages.](https://servicenow-prod.fluidtopics.net/HWYG8qLlF6bQZ68DvOBN8g "Reference topics provide additional information about the lists and forms that you use to configure ServiceNow for Microsoft Outlook.") |
[ ]

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## Troubleshoot and get help {#sn-ms-outlook-integration__section_dc5_zm4_1bc}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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