---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Send notifications

# Sending notifications during a critical
event {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 14, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Send critical event notification to impacted people and on-site responders in Critical Event Management to inform them of the situation and request their response.

## Before you begin

The critical event state must be set to Active to populate the notification templates.

Role required: sn_critical.agent

## About this task

Use the existing notification templates to send messages to impacted people and on-site responders. The templates are preset by the admin.

## Procedure

1. Navigate to WorkspacesHealth and Safety Workspace and select the Critical Event Management tab.
2. Open the critical event.
3. Select the Notification center tab.
4. In the tile for the relevant communication, select the Compose button.  
   You can manage the communication recipients and the communication record by selecting the More actions icon (![More actions icon]()).

   For more information on managing recipients, see [Manage the recipients of a communication task](https://servicenow-prod.fluidtopics.net/wH_Oe4ojbl6sDga1TjYftQ "Add or edit the list of recipients for various communication tasks.").
5. Edit the message in the template as needed.
6. Select Send.
* **[Create a communication task](https://servicenow-prod.fluidtopics.net/dBp7PPEuawmQwrFkHEMIcw)**   
  Create an on-demand, customized message for a critical event in Critical Event Management, choose how often to send it, and select the communication channels.
* **[Manage the recipients of a communication task](https://servicenow-prod.fluidtopics.net/wH_Oe4ojbl6sDga1TjYftQ)**   
  Add or edit the list of recipients for various communication tasks.

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