---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Adding or substituting approvers to a case in HR Service Delivery Agent Workspace

# Adding or substituting approvers to a case in HR Service Delivery
Agent Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

HR cases can be set up to require approvals before it can progress to
completion.

The HR service configures actions related to approvals. For more information on HR service
configuration, see [Configure an HR service](https://servicenow-prod.fluidtopics.net/RCBfQdchBJ8x0JYQeA7q0A "Create or modify an HR service to define the request to fulfillment process for that case type. Examples of HR services include benefits enrollment, direct deposit setup, and background check requests by third-party providers.").

When a case requires an approver, the request for approval appears in the approver's Employee Center or portal under To-dos.

{#agent-ws-hr-add-approvers__table_gft_knx_gjb__entry__2}

| Number | Description |
|-|-|
| ![HR Agent Workspace Case form callout 1]() | Select To-dos. |
| ![HR Agent Workspace Case form callout 2]() | To approve, select Approve. To reject, enter a reason and select Reject. |
[Table 1. Agent Workspace case form callout descriptions]

{#agent-ws-hr-add-approvers__table_gft_knx_gjb}

In HR Service Delivery
Agent Workspace, the child tab Approvers lists all
requested approvers.

## Multiple approvers required {#agent-ws-hr-add-approvers__section_y5g_k1t_msb}

HR services has an optional configuration that requires multiple approvers. When configuring
an HR service, select approvers from the fields on the HR case. For example, select Subject
person manager as an approver. Using fields from a case provides maximum flexibility when
assigning an approver. By assigning an approver from the case, it's possible an approver cannot
be found. For example:  
* Subject person manager is the approver.
* The Subject person's HR profile does not contain a manager.
* Or, the Subject person's manager recently left the company.
{#agent-ws-hr-add-approvers__ul_fps_fkn_kjb}

When an approver is missing, the following message appears:

## Add or substitute an approver to a case in HR Service Delivery
Agent Workspace {#ariaid-title2}

Using HR Service Delivery
Agent Workspace you can add an approver or substitute missing approvers for
cases that require approval.

### Before you begin

Role required: sn_hr_core.case_writer

### Procedure

1. Navigate to AllHR Case ManagementHR Agent Workspace.
2. Locate and open an HR case that requires approvers.
3. Select Add Approvers from the list of UI actions (tabs at the top of the form).  
4. Select replacement approvers or add new ones.  
5. Select OK.
6. Select Save.

*[\>]: and then