---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Advanced Work Assignment for Legal Service Delivery

# Configure Advanced Work Assignment for Legal Service Delivery {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the Advanced Work Assignment for Legal Service Delivery.

## Configuration overview {#lsd-awa-configure-landing__section_qyl_1rm_xyb}

[Activate Advanced Work Assignment for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/vs26bhfnqULll~Xs6bAYkA "You can activate the Advanced Work Assignment for Legal Service Delivery plugin (sn_lg_awa) for Legal Service Delivery if you have the admin role.")
:   Activate the Advanced Work Assignment for Legal Service Delivery plugin (sn_lg_awa) for Legal Service Delivery if you have the admin role

[Set up Advanced Work Assignment for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/FX6kF09_Ign1K1wLYqMgHw "Configure various components, such as service channels, work item queues, and assignment rules that determine how a legal request should be routed to an agent.")
:   Configure various components, such as service channels, work item queues, and assignment rules that determine how a legal request should be routed to an agent.

Activate [Skills Management](https://www.servicenow.com/docs/access?context=skills-management&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US)
:   If you are going to use skill determination rules to map a skill to an legal request, activate Skills Management \[com.snc.skills_management\].  
    Note:  
    If you're using skill management, ensure you have the right subscription.