View workplace knowledge base articles

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • View workplace-related updates, processes, and other information in the knowledge base articles that your team created. Rate articles that you find useful.

    Before you begin

    Note:
    In Workplace Core version 2.19.0 and above, the navigation path for Workplace Services Portal is not available in the application search context menu All > Workplace Core. The Workplace Services Portal is currently being deprecated. You can access the Workplace Service portal capabilities from the Employee Center portal page All > Self-Service > Employee Center > Workplace Services.

    Role required: sn_wsd_core.workplace_user

    Procedure

    1. Navigate to All > Workplace Service Portal > Workplace Service Portal Home.
    2. Open the knowledge base page.
      • Select the Knowledge tab.
      • Select the Knowledge Base option.
    3. In the KB categories list, select the category of the knowledge base article.
    4. Optional: If you are unsure about the category, search for the article.
    5. From the list of published knowledge base articles, select the article that you want to view.
    6. Optional: Perform any of the following actions.
      • Rate the article out of 5.
      • If you found the article useful, Select Yes. If not, select No.
      • Leave a comment about the article and select Submit. You can also attach files.