---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View workplace knowledge base articles

# View workplace knowledge base articles {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View workplace-related updates, processes, and other information in the knowledge base articles that your team created. Rate articles that you find useful.

## Before you begin

Note:  
In Workplace Core version 2.19.0 and above, the navigation path for Workplace Services Portal is not available in the application search context menu AllWorkplace Core. The Workplace Services Portal is currently being deprecated. You can access the Workplace Service portal capabilities from the Employee Center portal page AllSelf-ServiceEmployee CenterWorkplace Services.

Role required: sn_wsd_core.workplace_user{#view-workplace-kb-article-wsd__p_bdh_nfg_h1c}

## Procedure

1. Navigate to AllWorkplace Service PortalWorkplace Service Portal Home.
2. Open the knowledge base page.
   * Select the Knowledge tab.
   * Select the Knowledge Base option.
3. In the KB categories list, select the category of the knowledge base article.
4. **Optional:** If you are unsure about the category, search for the article.
5. From the list of published knowledge base articles, select the article that you want to view.
6. **Optional:** Perform any of the following actions.
   * Rate the article out of 5.
   * If you found the article useful, Select Yes. If not, select No.
   * Leave a comment about the article and select Submit. You can also attach files.
{#view-workplace-kb-article-wsd__steps_cdh_nfg_h1c}

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