---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Anonymize a visitor

# Anonymize a visitor {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an admin, you can anonymize a visitor to delete the visitor record and all the
details of the visitor. Any future registrations of the visitor are canceled.

## Before you begin

Role required: sn_wsd_visitor.admin

## About this task

As an admin, you can anonymize a visitor. Employees can request to anonymize a visitor
due to security reasons or for any other reason.

When you anonymize a visitor, the visitor record is deleted. In all current visitor
registrations, the visitor data is replaced with a random value. Any future
registrations of the visitor are canceled.  
Note:  
* If you have installed Workplace Services Kiosk, any visitor pictures and signatures are removed when you anonymize a visitor.
* After you anonymize a visitor, the visitor details must be deleted from the audit records for one time. To automatically delete the details from the audit records, a fixed script is provided along with the application on the store. Download the fixed script WSD_Fix_Visitor_Anonymize_data.xml attached with the Workplace Visitor Management application from the ServiceNow Store under the supporting documents.
{#anonymize-visitor__ul_vsy_w2v_w2c}

## Procedure

1. Navigate to System DefinitionTables.
2. Search for the Visitor \[sn_wsd_visitor_visitor\] table.
   * In the Label field, type <kbd class="ph userinput">Visitor</kbd>.
   * In the Name field, type <kbd class="ph userinput">sn_wsd_visitor_visitor</kbd>.
3. Select the Visitor \[sn_wsd_visitor_visitor\] table.
4. Under Related links, select Show List.
5. **Optional:** In the application Filter navigator, type <kbd class="ph userinput">sn_wsd_visitor_visitor.list</kbd> and search.
6. From the list of visitors, select the visitor that you want to anonymize.
7. On the visitor form, select Anonymize Visitor Data.
8. In the Confirmation dialog box, click OK.

## Result

The visitor is anonymized and all the details of the visitor are deleted. Any future registrations for the visitor are canceled, and the data in the fields are replaced with random values.
**Related concepts**   

* [Visitor registration states](https://servicenow-prod.fluidtopics.net/uvpOfojbXn_PwREieBBIlQ "The visitor logs display the current state of visitor registrations. These states can be changed to other states.")  
**Related tasks**   

* [Update a visitor registration](https://servicenow-prod.fluidtopics.net/tRdiLJ4cnbH9vL59aNxYMg "Track visitor registrations and update the status of a visitor while the visitor is on the premises.")
* [View visitor registrations](https://servicenow-prod.fluidtopics.net/EAwHiK48cwG1wcxeEqAZKw "View visitor registrations submitted through the service portal. You can view all visitor registrations, the ones for the current day, and the ones that were made by you.")
* [View visitor policy confirmations](https://servicenow-prod.fluidtopics.net/GehM2bbKct3~Mla2fqqPGA "View policy confirmations that were submitted by the visitors.")
* [Apply visitor management archive policy](https://servicenow-prod.fluidtopics.net/pXA4oHlAuuZSV_lTdM36hA "Apply the archival policy for Workplace Visitor Management. The archival policy will archive old visitor records and visitor registration records that are more than one year old.")

*[\>]: and then