Solution definitions and business rules for Predictive Intelligence for Legal Service Delivery

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Solution Definitions and Business Rules for Predictive Intelligence for Legal Service Delivery

    The Predictive Intelligence for Legal Service Delivery enhances legal operations by utilizing machine learning to predict subcategories and assignment groups for legal requests and ethics complaints. This functionality is enabled by activating the Predictive Intelligence and Predictive Intelligence for Legal Service Delivery plugins.

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    Key Features

    • Customizable Solution Definitions: Users can tailor solution definitions to align with their specific business needs.
    • Predefined Solution Definitions: Includes classifications for legal requests and ethics complaints, available under All > Predictive Intelligence > Classification > Solution Definitions.
    • Machine Learning Training: Users must train the available solution definitions on their instance before deployment.

    Use Cases

    • Legal Request Assignment: Predicts the assignment group based on the request's short description, description, and subcategory.
    • Legal Request Sub-categorization: Predicts the subcategory for general legal requests.
    • Ethics Complaints Assignment: Predicts the assignment group for ethics complaints based on the description and subcategory.
    • Ethics Complaints Sub-categorization: Predicts the subcategory for ethics complaints.

    Business Rules

    Business rules trigger predictive intelligence capabilities to forecast assignment groups and subcategories. Users can create additional business rules tailored to their requirements, including those for ethics complaints.

    • Predict legal request assignment group: Determines the assignment group for general legal requests.
    • Predict legal request subcategory: Identifies the subcategory for general legal requests.

    To effectively utilize the Predictive Intelligence for Legal Service Delivery, ensure that you activate the required plugins and train the solution definitions for optimal performance.

    Solution definitions and business rules are defined to train, test, and monitor the predictive intelligence solution.

    Solution definitions

    The solution definition for Predictive Intelligence for Legal Service Delivery is available when you activate Predictive Intelligence plugin (com.glide.platform_ml) and Predictive Intelligence for Legal Service Delivery (sn_lg_pi) plugin. You can customize the solution definition to meet your business requirements.

    You can also create and train machine-learning solutions as per your requirement. For more information, see Predictive Intelligence.

    The following solution definitions are available in the base system. You can access the solution definition by navigating to All > Predictive Intelligence > Classification > Solution Definitions.
    Note:
    The solutions definitions in the base system are not trained. You need to train them on your instance before using them.
    Table 1. Predictive Intelligence for Legal Service Delivery solution definitions
    Solution Type Solution Definition Description
    Classification Legal Request Sub-categorization Predicts the subcategory for general legal request based on short description and description.
    Classification Ethics Complaints Sub-categorization Predicts the subcategory for ethic complaints based on description.
    Classification Legal Request Assignment Predicts the assignment group for general legal request based on short description, description, and subcategory.
    Classification Ethics Complaints Assignment Predicts the assignment group for ethic complaints based on description and subcategory.

    Use cases

    The following use cases are available in the base system. You can access use cases by navigating to All > Legal Administration > Legal AI Configurations.

    Table 2. Legal Service Delivery use cases
    Use case Description
    Legal Request Assignment Predicts the assignment group for general legal request based on short description, description, and subcategory.
    Legal Request Sub-categorization Predicts the subcategory for general legal request based on short description and description.
    Ethics Complaints Assignment Predicts the assignment group for ethic complaints based on description and subcategory.
    Ethics Complaints Sub-categorization Predicts the subcategory for ethic complaints based on description.

    Business rules

    The business rule triggers the predictive intelligence to predict the assignment group and sub categorization. The following business rules are available in the base system. To complete the solution definition and use cases available in the base system, create a business rule for Ethics Complaints.

    You can create your own solution for any fields based on your requirement. For any solution definition defined, create a corresponding business rule.

    Table 3. Predictive Intelligence for Legal Service Delivery business rules
    Solution Definition Description
    Predict legal request assignment group Predicts the assignment group for general legal request based on short description, description, and subcategory.
    Predict legal request subcategory Predicts the subcategory for general legal request based on short description and description.