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sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

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workflow :

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---

# Configure strict mode Connection and Credential alias for Microsoft Exchange Online

# Configure strict mode Connection and Credential alias for Microsoft Exchange Online {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Establish a strict mode connection and credential alias for Microsoft Exchange Online. Ensure that the values for the connection and credentials alias are set as specified.

## Before you begin

[Setup strict mode OAuth connectivity with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/qld3KHJxlpMhdqe8xSzgTA "Create a strict mode app registry for Microsoft Exchange Online with ServiceNow instance for OAuth authorization.")  
Note:  
Starting from Workplace Calendar Synchronization version 2.0.1, to synchronize the reservations automatically with Microsoft Exchange Online, create a connection with Microsoft Exchange Online spoke version 3.2.1. If you have upgraded to Workplace Calendar Synchronization version 2.0.1, then the following procedure is no longer required. For more information on how to install Microsoft Exchange Online spoke and to set up a connection, refer to [Create a connection with Microsoft Exchange Online spoke](https://servicenow-prod.fluidtopics.net/ZTT6R3ZvW8UW6JzwEfX8pg "Connect to the Microsoft Exchange Online spoke by creating a connection.").  
Ensure that the application scope is set to Microsoft Exchange Online Spoke. Otherwise, do the following:

1. Select the Application scope icon (![Application scope icon.]()) on the top-right corner of your Employee Center homepage.
2. In the drop- down, select the option consisting Application scope:.
3. In the filter navigator, search and select Microsoft Exchange Online Spoke.
4. Refresh the page.
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Role required: admin

## About this task

Configure the default connection and credential alias to use the default entity profile created during the strict mode application registry (in [Setup strict mode OAuth connectivity with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/qld3KHJxlpMhdqe8xSzgTA "Create a strict mode app registry for Microsoft Exchange Online with ServiceNow instance for OAuth authorization.")). You can also create your own connection and credential alias, if you do not want to use the default alias. To create your own alias, refer to [Create your own credential and connection alias for strict mode](https://servicenow-prod.fluidtopics.net/__AwuU5DOhWasM7iaJqeCA "Configure your own connection and credential alias if you do not want to use the default alias created during the strict mode application registration. You can configure your calendar to use the alias as an override alias.").

## Procedure

1. Navigate to AllConnection \& CredentialsCredentials.
2. Check if the OAuth entity profile is set as follows:  
   Perform the following actions individually:
   1. Select MS Graph 1.  
      On the form, check if the OAuth Entity Profile is set with the OAuth entity profile that was created when they created the strict mode app registry (performed in [Setup strict mode OAuth connectivity with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/qld3KHJxlpMhdqe8xSzgTA "Create a strict mode app registry for Microsoft Exchange Online with ServiceNow instance for OAuth authorization.")). If it is not set, then set the profile as specified.
   2. To generate the OAuth token, select the Get OAuth Token related link.  
      In the Microsoft Exchange login page that appears, login with the strict mode user email credentials. You must be prompted for credential. When asked, specify the strict mode email credentials.  
      Warning:  
      If you are not prompted for the credential, it may use the credential of the logged-in user on the same browser, which is incorrect. You must close the browser and refresh to be prompted about the credential.
   3. Go back to the Credentials list.
   4. Select MS Graph 2.  
      On the form, check if the OAuth Entity Profile is set with the OAuth entity profile that was created when they created the strict mode app registry (performed in [Setup strict mode OAuth connectivity with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/qld3KHJxlpMhdqe8xSzgTA "Create a strict mode app registry for Microsoft Exchange Online with ServiceNow instance for OAuth authorization.")). If it is not set, then set the profile as specified.  
      Warning:  
      If you are not prompted for the credential, it may use the credential of the logged-in user on the same browser, which is incorrect. You must close the browser and refresh to be prompted about the credential.
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## Result

The Connection and credential alias is set.

* Configure new rooms(resources) in Microsoft Exchange Online to synchronize reservations.
* After synchronization, ensure that the meeting subject is unchanged. If the meeting subject is changed, use Microsoft PowerShell to make changes
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## What to do next

[Configure Microsoft Exchange Online calendar provider in strict mode](https://servicenow-prod.fluidtopics.net/FAlPQOA6atCRWqCbbe6f6Q "Configure Microsoft Exchange Online as a calendar provider in strict mode to synchronize reservations.")
**Previous topic:** [Setup strict mode OAuth connectivity with Microsoft Exchange Online](https://servicenow-prod.fluidtopics.net/qld3KHJxlpMhdqe8xSzgTA "Create a strict mode app registry for Microsoft Exchange Online with ServiceNow instance for OAuth authorization.")  
**Next topic:** [Create your own credential and connection alias for strict mode](https://servicenow-prod.fluidtopics.net/__AwuU5DOhWasM7iaJqeCA "Configure your own connection and credential alias if you do not want to use the default alias created during the strict mode application registration. You can configure your calendar to use the alias as an override alias.")

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