---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure AWA queues for HR Service Delivery Agent Workspace

# Configure AWA queues for HR Service Delivery
Agent Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Advanced Work Assignment Queues to define what work items are routed
automatically to agents through a service channel.

## Before you begin

Role required: sn_hr_core.admin

## Procedure

1. Navigate to AllAdvanced Work AssignmentSettingsQueues.
2. From the Queues list, change the Active field to false for Agent Chat Queue.
3. Or, select a queue to edit.  
   For more information, see [Work item
   queues](https://www.servicenow.com/docs/access?context=awa-queues&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).
4. Select the Save icon.

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