Configuring Employee Center for ITSM
Leverage Employee Center for ITSM to provide an integrated and seamless experience to the employees, agents, and service managers.
Configuration overview for Employee Center
- Configure your Employee Center portal
Configure your Employee Center Portal to get started with its functionalities.
- Setup browse experience features
Provide your employees with a unified browse experience to tackle minor issues through self-service and leave agents to handle more complex issues, which needs human interventions.
- Setup search experience features
Enhance the search experience of your portal by creating different access points for various content that can be leveraged by different personas like employees, agents, and service managers.
- Setup task management and integration features
Enhance the productivity of different personas involved with a consolidated task management system.
Configuration overview for Employee Center Pro
Set up the Employee Center Pro portal to leverage its functionalities.
- Provide enhanced task management functionalities like Approval hub for a consolidated place for all your approval requests for different task manager personas.
- Setup employee communications
Create dynamic content and enhance communication with different personas with functioanlities like Content engagement and Rich Content Editor.