---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring Employee Center for ITSM {#ariaid-title1}

* Release version: Xanadu
* 
* Updated March 19, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Leverage Employee Center for ITSM to provide an integrated and seamless experience to the employees, agents, and service managers.

## Configuration overview for Employee Center {#config-itsm-ec-new__cf-config-parent-checklist}

* [Configure your Employee Center portal](https://servicenow-prod.fluidtopics.net/r38amLTNTNfrqFgL35PNfw "Customise and configure the Employee Center portal to help employees self serve and raise requests.")

  Configure your Employee Center Portal to get started with its functionalities.
* [Setup browse experience features](https://servicenow-prod.fluidtopics.net/qkzd4jndSFgBCjjjh1dV7w "Make it easy for employees to navigate the portal and discover content using the browse experience features in Employee Center.")

  Provide your employees with a unified browse experience to tackle minor issues through self-service and leave agents to handle more complex issues, which needs human interventions.
* [Setup search experience features](https://servicenow-prod.fluidtopics.net/ApGHLbRdSmBWTefKbd3cdQ "Enhance the search experience.")

  Enhance the search experience of your portal by creating different access points for various content that can be leveraged by different personas like employees, agents, and
  service managers.
* [Setup task management and integration features](https://servicenow-prod.fluidtopics.net/HRPyvUlaSPXM4Hy6xJDXMw "Enhance employee productivity and drive portal consolidation.")

  Enhance the productivity of different personas involved with a consolidated task management system.
{#config-itsm-ec-new__cf-config-parent-tasks-ul}

## Configuration overview for Employee Center Pro {#config-itsm-ec-new__section_bvx_qrm_s2c}

*

  Set up the Employee Center Pro portal to leverage its functionalities.
* 
* Provide enhanced task management functionalities like Approval hub for a consolidated place for all your approval requests for different task manager personas.
* [Setup employee communications](https://servicenow-prod.fluidtopics.net/qXWUnAuLfSfDFXIfzfhbBw "Inform and engage your employees.")

  Create dynamic content and enhance communication with different personas with functioanlities like Content engagement and Rich Content Editor.
{#config-itsm-ec-new__ul_xjk_5rm_s2c}