---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Predictive Intelligence for Legal Service Delivery

# Configure Predictive Intelligence for Legal Service Delivery {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install and configure the Predictive Intelligence for Legal Service Delivery.

## Configuration overview {#lsd-PI-configure-landing__cf-config-parent-checklist}

* **[Activate Predictive Intelligence for Legal Service Delivery](https://servicenow-prod.fluidtopics.net/9As_gspdB6WdUa2X9kq~ow)**   
  You can activate the Predictive Intelligence for Legal Service Delivery plugin (sn_lg_pi) for Legal Service Delivery if you have the admin role.
* **[Train the classification solution to predict the subcategory for General Legal Request](https://servicenow-prod.fluidtopics.net/5rquldqf_wu~5~M4fhUu3g)**   
  Train the classification solution definitions to identify and predict an subcategory using short description and description for General Legal Request.
* **[Train the classification solution to predict the assignment group for General Legal Request](https://servicenow-prod.fluidtopics.net/rpUi66duIGz4Gs2RWcUX3A)**   
  Train the legal request classification solution definition to identify and predict an assignment group using the short description, description and subcategory for General Legal Request.
* **[Train the classification solution to predict the subcategory for Ethics Complaint](https://servicenow-prod.fluidtopics.net/jdZzcZxJ~Id_P0xIhYHsJw)**   
  Train the legal request classification solution definition to identify and predict an subcategory using the description for an Ethics Complaint.
* **[Train the classification solution to predict the assignment group for Ethics Complaint](https://servicenow-prod.fluidtopics.net/2oc_Fb7f2pD_pSf8nOfONw)**   
  Train the legal request classification solution definition to identify and predict an group assignment using the description and subcategory for an Ethics Complaint.
* **[Configure fields to be displayed in Activity stream](https://servicenow-prod.fluidtopics.net/2ohDBJqVuIenRHWk2lgGuQ)**   
  Configure fields to be displayed in the Activity stream.