---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage Workplace cases

# Manage Workplace cases {#ariaid-title1}

As a Workplace case manager, you can manage workplace cases created through workplace
services. You can view and update cases if required.
* **[View and track workplace cases](https://servicenow-prod.fluidtopics.net/8puOfnUB4tacYgfZKtCDfw)**   
  View and track open, closed, and unassigned workplace cases.
* **[View emergency maintenance case details](https://servicenow-prod.fluidtopics.net/2BMNZ25~tvLUrzXjBzUm8g)**   
  Workplace Event planners can view the emergency maintenance case details and the actions taken by AI agents in the case work notes.
* **[View change event reservation case details](https://servicenow-prod.fluidtopics.net/MWQ13dX01p7a7hPQl2fntA)**   
  Workplace Event planners can view the change event reservation case details and the actions taken by AI agents in the case work notes.