---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure AWA chat groups for HR Service Delivery Agent Workspace

# Configure AWA chat groups for HR Service Delivery
Agent Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Adding your HR agents to chat groups to route chat requests to the correct
agent.

## Before you begin

Role required: sn_hr_core.admin

## Procedure

1. Navigate to User AdministrationGroups.
2. Select a group.  
   The base systems provides:{#configure-awa-hr-groups__table_vvv_gjh_rlb__entry__2}

   | Groups | Groups |
   |-|-|
   | HR | HR Systems |
   | HR Activity Writers | HR Talent Management |
   | HR Admin | HR Tier 1 |
   | HR Benefits | HR Tier 2 |
   | HR Employee Relations | HR Tier 3 |
   | HR Investigations | HR Tier 4 |
   | HR Leadership | HR Total Rewards |
   | HR Onboarding | HR VIP Watchlist |
   | HR Payroll | HR Workforce Administration |
   | HR Recruiting | HRIT Operations |
   [Table 1. Chat groups in HR Service Delivery Agent Workspace]

   {#configure-awa-hr-groups__table_vvv_gjh_rlb}
3. Select the Group Members tab.
4. Select Edit.
5. Add users from the Collection column to the Group Members List.
6. Select Save.
7. Select Update.

*[\>]: and then