---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add a finding and root cause analysis for a safety audit

# Add a finding and root cause analysis for a safety audit {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Record a finding based on the audit results and perform a root cause analysis (RCA) for it.

## Before you begin

Role required: sn_hs_rm.safety_audit_manager or sn_hs_rm.safety_audit_writer

## Procedure

1. Navigate to AllHealth and SafetyHealth and Safety Workspace.
2. Select the risk management icon (![Risk assessment icon]()).
3. In the Audits list, select All and open an audit record to add a finding.
4. In the Findings tab, select New.
5. On the form, fill in the fields.  
   For field descriptions, see [Finding form](https://servicenow-prod.fluidtopics.net/3mlEo70kmHsdwaIihqMD~Q "When an inspection or audit survey is complete, the safety manager can use the Findings form to log findings gathered from survey responses.").
6. Select Save.  
   The 5Whys RCA and ICAM RCA tabs appear.
7. **Optional:** In the 5Whys RCA tab, select New to perform an RCA using the Five whys technique of root cause analysis.
   1. In the Problem field, enter the problem statement.
   2. To identify the precise one underlying reason, ask why to each of the subsequent responses and enter in Why? fields.
   3. In the Root cause field, enter the answer to the last Why.
   4. Select Save.
   {#hs-add-finding-rca-safety-audit__substeps_j1q_tfl_gbc}
8. **Optional:** In the ICAM RCA tab, select New to perform an RCA using the ICAM (Incident Cause Analysis Method) root cause analysis technique.
   1. Using the form's questions, determine the contributing factors to the finding.
   2. In the Key learnings (Identify the root cause) field, identify the underlying root causes that led to the finding.
   {#hs-add-finding-rca-safety-audit__substeps_kvy_bhl_gbc}
9. **Optional:** If necessary, add more findings for the safety audit.
{#hs-add-finding-rca-safety-audit__steps_ybk_czq_2dc}

## What to do next

In Audit actions tab, add actions for the finding to ensure that any issues are prevented or corrected.

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