---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Lists in Agent Workspace for HR Case Management

# Lists in Agent Workspace for HR Case Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Lists are an easy way of accessing cases under various categories. For example, you can
quickly get a list of HR cases in lifecycle events or cases related to payroll.

The default Lists show HR cases categorized into the following:
{#hr-agent-ws-lists__table_ogv_j1p_rnb__entry__2}

| Type of lists | Description |
|-|-|
| All HR Cases | The following categories of HR cases are displayed: * Assigned to me: List of cases assigned to you. * Collaborations: List of cases with active collaborations. * Open: List of all open cases. * Open - unassigned: List of all unassigned open cases. * Closed: List of all closed cases. * Recently updated: List of cases updated by an agent or employee other than the Assigned to agent. * Case SLAs: Service level agreement details of HR cases. {#hr-agent-ws-lists__ul_tyy_rgd_dcc} |
| Manual | A simple fulfillment type with no associated configurations. For example, for a medical benefits inquiry, the HR agent would fulfill the employee's request by answering the employee's question. |
| Service Activity | Service activities fulfill the HR service. In the Service Activities section at the bottom of the HR Service form, add one or more service activities to fulfill the HR service. Note: Service activities can be approvals, tasks, or child HR services. See [Configure a service activity for an HR service](https://servicenow-prod.fluidtopics.net/0Ycal4yv7gpWNrNWQAICwQ "If the fulfillment type of an HR service is set to Service Activity, configure one or more service activities. Service activities can be approvals, tasks, or child HR services.") for more information. |
| Lifecycle Events | HR cases fulfilled by lifecycle events. For more information, see [Lifecycle event cases in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/p5yDM87U1oQMzQyVz6aF8g "Manage lifecycle event cases using Agent Workspace for HR Case Management."). |
| Other | Hr cases in the following categories: * HRIT cases * Payroll cases * Talent management cases * Total rewards cases * Workforce administration cases * Employee relations cases {#hr-agent-ws-lists__ul_pdz_ybh_y5b} |
| HR Tasks | All Hr tasks in Open, Closed, Assigned to me or Open - unassigned categories. For more information, see [Create a task for a case using Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/jN5o1RljWCuJEfnSznw9nw "Choose a task type when creating a task within a case. When assigning the task to an employee on Employee Center, you can also request how the employee acknowledges completion of that task."). |
| HR Profile | Various types of HR profiles. |
| Employee Documents | Documents belonging to employees. |
| Knowledge | Knowledge articles used and published by the HR team. |
| Reminders | Reminders created by the HR agents. For more information, see [Create a reminder in Agent Workspace for HR Case Management](https://servicenow-prod.fluidtopics.net/Cm3pNnfvvAESZaIFLqtlcQ "You can create reminders from an HR case or task to receive an intimation which will allow you to follow up by a specific date. Reminders enable timely communication and make sure that the actions are taken."). |
[Table 1. HR case lists]

{#hr-agent-ws-lists__table_ogv_j1p_rnb}

You can create your own lists to show specific cases that are relevant to you in the My Lists tab. Having a custom My Lists helps you work faster and efficiently. For more information,
see [Create My Lists](https://servicenow-prod.fluidtopics.net/2q~DuampE2BrtuGxSslC8A "Use My Lists to create a custom list of HR cases that you can readily access and start working on."). For general information on using lists, see [Using lists to find work to do](https://www.servicenow.com/docs/access?context=list-menu&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).