Employee Readiness Surveys
Summarize
Summary of Employee Readiness Surveys
The ServiceNow® Employee Readiness Surveys application enables organizations to assess workforce readiness to return to the workplace by distributing customizable surveys. It integrates with the Emergency Outreach application to send surveys via outreach notifications, facilitating targeted communication. This tool is part of the broader Safe Workplace suite designed to support workplace safety and operational resumption after emergencies or pandemics.
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Key Features
- Survey Customization and Management: Check-in administrators can view, edit, and add surveys tailored to different regions or concerns, ensuring alignment with organizational and legal requirements.
- Integration with Emergency Outreach: Surveys are delivered through Emergency Outreach’s notification methods, allowing efficient and targeted user engagement.
- Guided Setup: The Safe Workplace guided setup assists customers in configuring Safe Workplace and Emergency Response Management applications seamlessly within their ServiceNow instances.
- Safe Workplace Suite Compatibility: Employee Readiness Surveys work alongside other Safe Workplace applications like Employee Health Screening, Explore Workplace Core, and Workplace PPE Inventory Management to comprehensively prepare workplaces and users for safe return.
- Domain Separation Support: Surveys are managed through the Survey Management application with support for domain separation, allowing secure management across multiple organizational domains.
- Flexible Installation Options: Available for commercial on-premise, federal hosted, and federal on-premise environments with specific installation instructions and support pathways detailed for each.
Important Considerations for Customers
- Legal and Compliance Responsibility: Organizations must ensure survey content complies with applicable laws, including data protection and employment regulations, as ServiceNow provides no legal advice and does not guarantee compliance.
- Government Use Notice: Government agencies receive the application free for a limited or extended time without payment obligations, but must confirm ethical approval and are responsible for compliance with applicable laws and regulations.
- Role-Based Access: Installation requires admin roles; survey administration requires specific roles (snimtcheckin.checkinadmin or surveyadmin) to view, modify, or create surveys.
Getting Started
To implement Employee Readiness Surveys, administrators with the appropriate roles install the application, which adds default health readiness surveys and notification options to Emergency Outreach. They can then customize surveys to address organizational readiness concerns and legal obligations before distributing them to targeted audiences.
The ServiceNow® Employee Readiness Surveys application lets you evaluate the readiness of your workforce to return to the workplace by asking users to complete a survey.
Employee Readiness Surveys is an application that you install to use with Emergency Outreach. For information about Emergency Outreach and how surveys are sent via outreach notifications, see Emergency Outreach.
After you install the application, the check-in administrator for Emergency Outreach can view and edit the survey questions to suit your needs. New surveys can be added, for example, to evaluate users in different regions or address other concerns.
The check-in administrator sends the surveys to targeted audiences using the Emergency Outreach notification methods.
- Use guided setup to implement Safe Workplace suite apps
- The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Use with other Safe Workplace suite applications
- Before users re-enter workspaces, use the Employee Health Screening application to screen users and ensure compliance with your entry requirements, such as a temperature check and PPE.
- With the Explore Workplace Core application, prepare for the return of users by configuring and maintaining clean and socially distanced workspaces for them to use.
- You can manage the inventory of safety equipment for your workforce with the Workplace Personal Protective Equipment Inventory Management application.
All Safe Workplace suite applications are available in the ServiceNow Store.
Safe Workplace suite for federal customers
Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.
| Type | Instructions |
|---|---|
Commercial on-premise |
Visit the ServiceNow® Store to download and install the application. |
Federal hosted |
See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
Federal on-premise |
If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
On-premise |
See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information. |
Domain separation for the Employee Readiness Surveys application
Surveys are configured and managed through the Survey Management application on your ServiceNow instance. For information about how domain separation is supported, see Domain separation for Survey Management.
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.