Employee Health Screening
Summarize
Summary of Employee Health Screening
The ServiceNow® Employee Health Screening application enables organizations to screen employees and visitors before they enter the workplace, ensuring compliance with health and safety policies such as temperature checks and personal protective equipment (PPE) requirements. This helps organizations determine if it is safe for individuals to enter the workplace and supports compliance with internal entry requirements.
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The application is part of the ServiceNow Safe Workplace suite, designed to help organizations prepare for the safe return of their workforce during or after emergencies and pandemics like COVID-19.
Key Features
- Health Screening and Compliance: Screen users with configurable health criteria and require acknowledgment of safety policies before entry.
- Guided Setup: Use the Safe Workplace guided setup to configure the Employee Health Screening application along with other related Safe Workplace and Emergency Response Management apps.
- Integration with Customer Service Management: Provide health verification forms on Customer or Consumer Service Portals to screen consumers and contacts prior to granting workplace access.
- Dashboard and Reporting: Monitor entry requests and screening outcomes via the Employee Health Screen Overview dashboard, helping track trends by site and assess return-to-work progress.
- Customizable Configuration: Set global temperature thresholds, add custom messages for users during screening, and configure daily health verification email notifications.
- Visitor Screening: Screen visitors on various devices to verify their health status before permitting workplace entry.
- Part of Safe Workplace Suite: Works alongside applications like Employee Readiness Surveys, Emergency Outreach, Workplace Core, and PPE Inventory Management to support comprehensive workplace safety and readiness.
- Federal Compliance: Available for federal customers with IL4 or FedRAMP environments, with specific installation instructions and responsibilities for compliance with U.S. federal regulations.
Installation and Configuration
The application can be installed by administrators through the ServiceNow Store and includes demo data and dependencies. Organizations can configure temperature thresholds, customize messages, and set up email notifications to align screenings with their policies and communication preferences.
Important Notices for Organizations and Government Agencies
- Organizations are responsible for ensuring compliance with applicable laws and regulations and must modify application templates accordingly.
- ServiceNow does not provide legal advice or guarantee compliance through this application.
- Government agencies are offered this application free of charge for a limited time and must confirm with their Ethics Office regarding acceptance and usage.
Benefits for ServiceNow Customers
By implementing Employee Health Screening, organizations can efficiently manage workplace entry health checks, improve compliance with safety policies, and gain visibility into workforce readiness. The integration capabilities and guided setup simplify deployment and ongoing management, supporting safer and more compliant operations during health-related emergencies.
Screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and PPE. Require that users agree to comply with health and safety policies before they return to the workplace.
The ServiceNow® Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard to view trends by sites and record the return of users into their facilities.
- Use guided setup to implement Safe Workplace suite apps
- The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Integrate with Customer Service Management
Use ServiceNow® Customer Service Management and Employee Health Screening together to provide consumers and contacts with access to a health verification form on your Consumer or Customer Service Portals. Conduct health screenings for consumers and contacts before they can be granted entry to a location. For more information about using Customer Service Management with Employee Health Screening, see Integrate Customer Service Management with Safe Workplace applications.
Use with other Safe Workplace suite applications
- With the Employee Readiness Surveys application, evaluate the readiness of your users to return to the workplace by asking them to fill in a survey.
- With the Emergency Outreach application, notify employees of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request an employee response. You can also configure other preferred communication channels.
- With the Explore Workplace Core application, prepare for the return of users by configuring and maintaining clean and socially distanced workspaces for them to use.
- You can manage the inventory of safety equipment for your workforce with the Workplace Personal Protective Equipment Inventory Management application.
All Safe Workplace suite applications are available in the ServiceNow Store.
Safe Workplace suite for federal customers
Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.
| Type | Instructions |
|---|---|
Commercial on-premise |
Visit the ServiceNow® Store to download and install the application. |
Federal hosted |
See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
Federal on-premise |
If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
On-premise |
See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information. |
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.