Employee Journey Management
Summarize
Summary of Employee Journey Management
Employee Journey Management in ServiceNow integrates HR Service Delivery features and applications to help employees, managers, and organizations initiate and manage employee journeys. This capability enhances employee engagement and productivity by providing structured workflows and tools designed for key employee transitions and interactions.
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To ensure proper functionality, various applications, plugins, and integrations must be installed and configured according to their prerequisites and related documentation.
Key Features
- Content Publishing: Enables creation and distribution of content across multiple channels such as portals, email, and mobile, facilitating effective communication with employees.
- Employee Center: A dynamic, multi-department portal that supports HR, IT, Workplace, Legal, and Procurement services with digital workflows for enhanced employee service delivery.
- Human Resources Scoped App: Core: Provides case and knowledge management tailored for HR Service Delivery, standardizing employee inquiries and request fulfillment.
- Lifecycle Events Enterprise: Offers lifecycle event management with demo data and related plugin activation for eligible users with admin roles.
- Journey Designer: Allows employees and managers to initiate and manage customized employee journeys to boost engagement and productivity.
- Journey Accelerator: Enables administrators to create templates for plans and tasks that managers can customize and publish, accessible via the Employee Center.
- Learning Posts: Provides an omni-channel learning experience, delivering relevant learning opportunities to employees when needed.
- Listening Posts: Facilitates pulse surveys to capture employee feedback and improve overall employee experience.
- Machine Learning for HR Service Delivery: Automates assignment group determination, case creation from emails, and knowledge article discovery to expedite case resolution.
- Manager Hub: Empowers managers with insights, recommended actions, and personalized resources to enhance team management and leadership skills.
- Microsoft Exchange Online Integration: Supports scheduling capabilities in Journey Accelerator by integrating with Microsoft Office 365 calendar functions, requiring prior installation of related Microsoft plugins.
Practical Considerations for ServiceNow Customers
- Review and fulfill all requisite plugin and application prerequisites before installation to ensure smooth operation of Employee Journey Management features.
- Consult detailed installation and configuration documentation for each key application and integration to understand dependencies and setup requirements.
- Leverage the Employee Center as a centralized portal for managing employee journeys and accessing related plans and resources.
- Use Journey Accelerator templates to streamline the creation and deployment of employee transition plans.
- Incorporate learning and listening tools to enhance employee development and gather actionable feedback.
- Enable machine learning capabilities to improve HR case handling efficiency.
- If using Microsoft scheduling features, configure the necessary Microsoft plugins before deploying Journey Accelerator and Journey Designer.
- Explore additional apps and request capabilities through the ServiceNow Store for extended functionality.
Employee Journey Management integrates HR Service Delivery features and applications to enable employees, managers, and the organization to initiate and manage journeys to drive employee engagement and productivity.
There are several applications, plugins, integrations, and features that are available for Employee Journey Management. Each application or feature may have requisites and prerequisites that must be met before applications or features works properly. Prior to installing and configuring any features, read the related documentation.
Requisite plugins and applications
Requisite plugins and applications must be installed or activated so that related features and application work properly.
- Content Publishing
- Content Publishing allows a multitude of contents to be created and published to various channels such as portal, email, mobile and more. Content Publishing allows you to communicate with your employees using different methods.
- Employee Center
- The ServiceNow® Employee Center is a standard multi-department, dynamic portal for service delivery and employee engagement. The Employee Center portal also enables customers to easily scale their service solutions across departments, such as IT, HR, Workplace, Legal, and Procurement with digital workflows.
- Human Resources Scoped App: Core [com.sn_hr_core]
- Provides case and knowledge management for HR Service Delivery. Standardizes the documentation, interaction, and fulfillment of employee inquires and requests while having visibility into the quantity and type of cases coming in.
- Lifecycle Events Enterprise
- You can activate the Human Resources Scoped App: Lifecycle Events for Enterprise plugin [com.sn_hr_lifecycle_ent] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
Key applications
Read the installation and configuration documentation for key applications to identify any prerequisites.
- Journey designer
- The ServiceNow® Journey designer application enables employees and managers in your organization to initiate and manage journeys to drive employee engagement and productivity.
- Journey Accelerator
Administrators can use the ServiceNow® Journey Accelerator application to create templates for plans and to-do tasks. Managers then use the templates to create and publish customized plans for key employee transitions. Managers, employees, and mentors can access the plans from the Employee Center (EC).
Applications and feature integrations
Read the installation and configuration documentation for any application or integration that you intend to install. Some of the applications and integrations have detailed prerequisites that must be completed before the integration or application works properly.
- Learning Posts
- With the ServiceNow® Learning Posts application, create an omni-channel learning experience for your employees empowering them with the right learning at the right time of need.
- Listening Posts
- The ServiceNow® Listening Posts application enables you to create simple pulse surveys to capture employee touch points, gain insights from employee feedback, and improve overall employee experience.
- Machine Learning for HR Service Delivery
- Machine learning solutions for HR Service Delivery help in auto determining assignment groups and services for HR cases, auto creating cases from emails, and discovering knowledge articles that help in faster resolution of cases and tasks.
- Manager Hub
- The ServiceNow® Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalized resources.
- Microsoft Exchange Online
- Note:By integrating the Journey Accelerator scheduling feature with the Microsoft Office 365 calendar function, users can schedule plans and to-do tasks.If an administrator intends to use the Microsoft Office 365 scheduling capabilities with Journey Accelerator, the administrator must install and configure the related Microsoft plugins and integrations before installing Journey Accelerator and Journey designer.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.