Manager Hub

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Manager Hub

    The ServiceNow® Manager Hub enhances managers' self-service capabilities and proactive team engagement by delivering critical insights and recommended actions. This tool is designed to help managers focus on achieving business outcomes while supporting their employees' development and growth, ultimately streamlining their efforts and increasing team engagement.

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    Key Features

    • Engagement with Teams: Approve requests and manage tasks promptly. Stay informed about team events, employee milestones, and view global employee time zones for better scheduling.
    • Team Needs Focus: Manage diverse teams effectively, including direct reports and their managers. Utilize Journey Accelerator templates for employee transitions and automate onboarding with Journey Designer.
    • Team Insights: Access historical trends and statistics, receive insight-based suggestions for process improvements, and visualize team data regarding service requests and journeys.
    • Leadership Development: Enhance leadership skills through resources available in the Manager Library, covering career development, performance evaluation, and managerial tools.
    • Customization: Administrators can configure fields and customize the interface to meet organizational needs, with predefined configurations available after activation from the ServiceNow Store.

    Key Outcomes

    By utilizing Manager Hub, managers can expect increased efficiency in their roles, improved team engagement, and access to valuable resources that foster their growth as leaders. The insights and tools provided enable them to better support their teams and drive overall success within their organizations.

    The ServiceNow® Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources.

    Managers have a complex job that is to focus on achieving business outcomes, and also help their employees develop and grow. Manager Hub helps reduce managers time, energy, and actions and help them focus on things that will keep their team supported and engaged.

    Following are a few key features of Manager Hub:

    Engage with your team

    Approve team requests and act immediately on any tasks that need your attention.

    Have a better engagement with your team by staying informed on the upcoming team events, such as employee birthdays, work anniversaries, or reminders on new hire joining dates.

    View the time zones of employees across the globe. Be more conscious about the time the meetings are scheduled or when certain requests are sent out to the team.

    Focus on your team needs

    Effectively manage a globally disbursed team with a mixture of direct reports, as well as managers that have their own direct reports. Have an insight into data of all workers including employees, interns, and contingent workers and the various transitions that they may have.

    Create and publish customized plans for key employee transitions, such as career growth, internal mobility, promotions, using the Journey Accelerator templates. Automate the new hire onboarding process using Journey Designer.

    Understand where employees stand in the process of their journeys. Identify if any cross-functional team requests are blocking productivity of your employees.

    Get your team insights

    View historical trends and statistics about your team and organization. Get insight-based suggestions on improving processes with tips and tools, or upcoming deadlines, or supporting employee journeys better.

    Find data visualizations about your team, their service requests, journeys, and learnings.

    Grow as a people leader

    Enhance your skills and grow as a people leader through materials and resources provided in Manager Library.

    Use resources on career development, leader enablement, hiring and transitions, employee performance evaluation, upcoming managerial events, knowledge base articles and managerial tools that help you work efficiently.

    Customize your user experience

    A Manager Hub administrator can configure fields, customize display text and icons suiting the requirements of managers of your organization. For more information, see Configure Manager Hub.

    A predefined set of configurations are also available to use after you have activated Manager Hub from ServiceNow Store.

    Get started