Emergency Response Management
Summarize
Summary of Emergency Response Management
ServiceNow® Emergency Response Management applications support organizations in managing business continuity during emergencies such as natural disasters and pandemics, including COVID-19. These applications streamline and automate communication, health status reporting, exposure tracking, and workplace readiness to keep employees informed and connected throughout emergency situations.
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Key Features
- Emergency Outreach: Enables communication with users via email, mobile push notifications, or SMS to share critical emergency information and request status updates. It also supports sending Employee Readiness Surveys to assess workplace return readiness.
- Emergency Self Report: Allows users to report their health status during crises. It includes workflows to manage quarantine and safe return-to-work processes, with notifications to relevant functions such as HR.
- Emergency Exposure Management: Identifies potential exposure to infectious diseases by analyzing affected users’ meetings, locations, shifts, badge scans, and other data sources to support contact tracing efforts.
- Emergency Response Management for Now Mobile: Extends emergency outreach and self-reporting capabilities to users on the Now Mobile app, facilitating timely responses from anywhere.
- Safe Workplace Guided Setup: Provides a guided setup in ServiceNow to configure Emergency Response Management and Safe Workplace applications efficiently.
Deployment and Compliance
- Installation: Commercial customers can download the applications from the ServiceNow Store. Federal customers using IL4 or FedRAMP environments can install without special requests but must configure to meet federal regulations. Specific instructions exist for federal on-premise and commercial on-premise installations.
- Domain Separation: Supported for service provider use cases to maintain data segregation within Emergency Response Management applications.
- Legal and Regulatory Responsibility: Organizations and government agencies are responsible for ensuring compliance with applicable laws and regulations. ServiceNow does not provide legal advice or guarantee regulatory compliance through the application. Users must customize templates and workflows accordingly.
- Government Use Notice: The application is offered free for government agencies with no payment obligation. Agencies must confirm usage permissions with their Ethics Office and remain responsible for legal compliance.
Practical Benefits
- Automates critical communications and health status tracking during emergencies, improving response speed and accuracy.
- Enables organizations to monitor potential exposure risks and manage safe workplace returns effectively.
- Facilitates mobile access to emergency notifications and self-reporting, supporting remote workforce management.
- Offers guided setup tools to simplify configuration and deployment, reducing implementation time.
ServiceNow® Emergency Response Management applications help your organization mobilize its business continuity efforts during natural disasters and pandemics like COVID-19. Streamline and automate activities on multiple fronts to keep everyone informed and connected as you anticipate or experience emergencies.
- Emergency Outreach
- Stay connected with users via email or mobile push notifications. Share important information regarding emergency and safety measures, and ask users to report their status and location. With the installation of Employee Readiness Surveys, you will use Emergency Outreach to send a survey link to help you evaluate whether users are ready to return to the workplace.
- Emergency Self Report
- Enable your users to report their health status. If users report they are going into quarantine, a workflow helps them safely return to work when ready. Functions such as HR can also be alerted.
- Emergency Exposure Management
- Identify users who might have been exposed to an infectious disease by analyzing an affected user's meetings, locations, shifts and reservations, and badge scans.
- Emergency Response Management for Now Mobile
- Enable your users who use the Now Mobile app to respond to Emergency Outreach push messages and also self-report their health status.
- Use guided setup to implement Safe Workplace suite apps
- The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Emergency Response Management for federal customers
Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.
| Type | Instructions |
|---|---|
Commercial on-premise |
Visit the ServiceNow® Store to download and install the application. |
Federal hosted |
See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
Federal on-premise |
If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
On-premise |
See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information. |
Domain separation support for Emergency Response Management applications
You can learn about domain separation support for service provider use cases in each Emergency Response Management application's topic.
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.