Explore Workplace Reservations for Microsoft Outlook Add-in
Summarize
Summary of Explore Workplace Reservations for Microsoft Outlook Add-in
The ServiceNow® Workplace Reservations for Microsoft Outlook Add-in allows employees to reserve workplace spaces directly through Microsoft Outlook, streamlining the reservation process and eliminating the need for a separate reservation portal. This functionality is part of the Workplace Reservation Management version 3.0.2 and enhances user experience by utilizing the advanced search widget and not requiring a separate plugin installation.
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Key Features
- Direct Reservations: Employees can reserve spaces in less than a minute using Outlook, including conference rooms, parking lots, and workspaces.
- Advanced Search: The add-in offers an advanced search feature to find available spaces based on multiple criteria.
- Integration: Requires configuration of Workplace Calendar Synchronization for seamless operation.
- Reservation Management: All reservations and extra service requests are handled within the Workplace Reservation Management application.
- Single Reservable Module: Administrators can specify which reservable module to use, ensuring only relevant locations are displayed for reservations.
- Real-time Updates: The add-in alerts users if a selected space becomes unavailable or if there are changes to the reservation's details.
- Service Requests: Users can request additional services alongside their space reservation.
- Browser Compatibility: The add-in does not support Microsoft Exchange On-Premises and is incompatible with Apple Safari on the web.
Key Outcomes
By using the Workplace Reservations for Microsoft Outlook Add-in, employees can efficiently manage their workspace needs, resulting in significant time savings. The integration with Outlook simplifies the reservation process, allowing users to create, modify, and manage reservations alongside their existing appointments. This functionality enhances workplace efficiency and user satisfaction by providing a user-friendly interface directly within their email client.
Reserve a workplace space in less than a minute without using the Reservation portal. The ServiceNow® Workplace Reservations for Microsoft Outlook Add-in enables you to make a reservation using Microsoft Outlook directly.
Workplace Reservation Management 3.0.2 manifest add-in file for Microsoft Outlook provides enhanced reservation experience and capabilities for employees. Employees can make reservations using multiple Reservable Modules. They can make multi-building, browse near a person, or neighborhood reservations. It provides advanced reservation web portal capabilities within the Microsoft Outlook Add-in manifest file.
Migrate or update to Workplace Reservation Management 3.0.2 version. For more information, see Manage Workplace Reservations for Microsoft Outlook Add-in.
The Workplace Reservations for Microsoft Outlook Add-in application is created on the Seismic workspace and uses Seismic components. The components are stored in the Workplace Service Delivery Components plugin to enhance the employee experience while using the add-in.
As an employee, you can easily reserve a space using Microsoft Outlook directly. The ServiceNow® Workplace Reservations for Microsoft Outlook Add-in provides you the capabilities of the Workplace Reservation Management application within the Microsoft Outlook application. The add-in enables an employee to create an appointment or edit an existing appointment. An employee can find the available spaces easily and request extra services without the need to open a separate application. Only the locations that exist in both the Microsoft Exchange Online and Workplace Reservation Management are displayed for reservation. Only rooms added in the Rooms [sn_wsd_core_room] table are sychronized using the calendar provider. To synchronize spaces, that spaces must be added as rooms in the Rooms [sn_wsd_core_room] table.
The add-in is displayed in the Microsoft Outlook ribbon. When you select the add-in icon, it displays a reservation form in a sidebar. You can configure a manifest file and upload it to the Microsoft Outlook application to view the add-in feature.
As a workplace admin, you can specify the reservable module that you want to use for reservations in the sn_wsd_msaddin.default_reservable_module system property. Only one reservable module can be used in the Workplace Reservations for Microsoft Outlook Add-in.
Workplace Reservation Management and the Microsoft Outlook Add-in
- Find available spaces by applying multiple search criteria.
Figure 2. Available spaces displayed by the add-in - Add spaces directly to an existing or a new event using the add-in directly.
- Request a reservation for yourself or on behalf of others.
- Make a reservation for any workplace location such as a conference room, parking lot, workspace, desk and more.
- Make reservation on behalf of a visitor or to meet a visitor.
- Specify the reservation duration.
- Request extra services.
Figure 3. Extra services option in the add-in - Update an existing reservation or modify the extra services. You can change the location and add/remove services.
If any selected space becomes unavailable for any reason or if the date or time has changed, the add-in indicates the same.
You can use the existing reporting tools available with Workplace Reservation Management application to report any issue.
Workplace Calendar Synchronization
You can also synchronize your reservations with your calendar provider by using the ServiceNow® Workplace Calendar Synchronization application. Enable your employees to make reservations with ServiceNow® Workplace Reservation Management or with your organization's calendar service providers, such as Microsoft Exchange Online.