Explore Workplace Core
Summarize
Summary of Explore Workplace Core
The ServiceNow® Workplace Core application is designed to help organizations create and manage efficient workplace processes. It enables management of workplace locations, maintenance, space administration, reservations, requests, visitors, moves, and more. As the foundational component of the Workplace Service Delivery suite, it supports workplace administrators and managers in optimizing employee workplace experiences.
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Key Features
- Space Administration: Manage detailed workplace locations—including employee workstations, conference rooms, cafeterias, office buildings, and campuses. Upload floor plans to allow employees to view and select available spaces easily.
- Shift Management: Create and schedule employee shifts to plan occupancy levels effectively, assigning workplaces to specific shifts based on organizational guidelines.
- Workplace Reservations: Reserve workplaces for employees individually or in bulk. Employees can request reservations interactively with floor plans for specific dates or times. Reservation approvals can be configured based on policies, and automatic workplace assignments are possible if employee profiles are set up.
- Workplace Tasks and Maintenance: Schedule and monitor maintenance activities for each shift, including planned and on-demand tasks, with reporting capabilities to track progress.
- Workplace Dashboard: Utilize data visualizations to monitor workplace availability, occupancy levels, and maintenance task status.
- Workplace Case Management: Enable employees to raise workplace-related requests, which case managers can track, manage, and resolve with task and subtask creation.
- Visitor Management: Manage visitor registrations, agreements, badge printing, and overall visitor tracking.
- Workplace Moves: Handle employee move requests, tracking timelines and managing associated actions.
- Workplace Central: Access a consolidated workspace via the Employee Center portal to manage dashboards, space allocations, move requests, reservations, and more efficiently.
- Integration with Other Workplace Service Delivery Applications: Workplace Core serves as the base app and integrates seamlessly with other applications in the ServiceNow Workplace Service Delivery suite.
- Employee Center Portal: Employees access workplace-related services through a unified portal, simplifying service requests and information retrieval.
- Virtual Agent Support: An automated chatbot available on the Employee Center portal assists employees in requesting services and answering workplace-related inquiries.
Practical Benefits for ServiceNow Customers
- Streamlined management of workplace locations, resources, and employee interactions with workplace facilities.
- Improved space utilization and occupancy planning through shift management and reservation capabilities.
- Enhanced employee experience by providing interactive tools for reservation requests and easy access to workplace services.
- Efficient maintenance and task tracking to ensure workplace environments remain well-maintained.
- Centralized management of workplace operations via Workplace Central, saving time and improving oversight for workplace managers.
- Comprehensive visitor and move management to support workplace security and logistics.
- Integration with other ServiceNow applications and tools, including Virtual Agent, to provide a seamless and automated workplace service experience.
The ServiceNow® Workplace Core application enables you to create well-maintained and well-managed processes for employees in the workplace. You can manage various units of you workplace such as workplace locations, maintenance, space administrations, reservations, requests, visitors, moves and more. The Workplace Core is the core application of the Workplace Service Delivery suite.
- Space administration
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Your organization's workplace administrators can add details for all workplace locations, such as:
- Areas such as employee workstations, conference rooms, and cafeterias
- Office buildings and campuses
- Regions of all locations
As a workplace manager, you can upload floor plans of your organization so employees can more easily view and select available spaces when they request workplace reservations.
Avoid large gatherings or long queues for locations at your workplace such as the cafeteria, gym, and entry and exit gates by defining arrival intervals and having employees schedule their arrivals.
- Shift management
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Workplace managers can create shifts for employees and schedule them for specific times and days. They can use this data to start planning for the occupancy levels of your workplaces by allocating employees and available workplaces to specific shifts.
For example, workplace managers can create a morning shift schedule with work hours of 08:00 to 13:00. They can then assign available workplaces to this shift based on organizational guidelines. These assigned workplaces can then be reserved for employees operating from the office during this shift.
Shift owners can review and modify the details of the shifts that they own. They can also view workplace reservations and requests made for the shifts they own.
- Workplace reservations
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Using the information about available employees and workplaces, workplace managers can reserve areas and workplaces for employees. Workplace managers can also generate reservations for multiple employees at once. Both the employee and the workplace manager are notified of reservations through email.
Employees can request workplace reservations when they want to return to the office. Using interactive floor plans, they can choose to reserve workplaces for a specified date range, a single day, or a few hours. Depending on your organizational guidelines, reservation requests might require an approval for confirmation.
If the workplace profiles of all employees are set up, the application automatically assigns available workplaces for employees using the data stored in Workplace profile table.
The Workplace Service Delivery provides more advanced workplace reservation options in the Workplace Reservation Management. For more information, see Workplace Reservation Management.
- Workplace tasks
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Workplace managers can monitor maintenance activities that are scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks, and generate reports to track the progress of these activities.
- Workplace Dashboard
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Using data visualizations, you can evaluate the availability of workplaces and occupancy levels of your office locations, and monitor the progress of workplace tasks on the workplace dashboard.
- Workplace Case Management
- As a workplace manager, you can enable employees to raise workplace-related requests. The Workplace Case Management application enables you configure services using which employees case can raise their requests.
As a case manager, you can manage the requests raised by the employees in the form of workplace cases. You can create task, sub-tasks a s per requirement and perform various other actions. For more information, refer to Workplace Case Management.
- Visitor management
- Manage visitors expected at the workplace. Register visitors and manage their visit such as getting a visitor agreement, printing their visitor badge, and more. For more information, refer to Workplace Visitor Management.
- Manage workplace moves
- As a workplace manager, the application enables you to manage the move requests raised by employees. You can track the expected start and due date by when a move must be fulfilled. You can perform various other actions. For more information, refer to Workplace Move Management.
- Workplace Central
- As a workplace manager, save your time by focusing on all your main workplace activities in a single workspace, that is, Workplace Central. The workplace central is a workspace available on the Employee Center. It is a one-stop workspace from where you can check all the dashboards, perform space allocation activities, manage move requests, manage reservations and more. For more information, refer to Workplace Central.
In Workplace Core [sn_wsd_core] version 2.19.0 and above, the navigation path for Workplace Services Portal is not available in the application context search menu AllWorkplace Core. You can access the Workplace Service from the Employee Center portal home page. Select Workplace Service, Site safety. For more information, see Workplace services on the Employee Center portal.
Workplace Core customers using Workplace Core version 2.18.1 and later can access Workplace services portal from .
Use with other Workplace Service Delivery applications
Workplace Core is the core application of the ServiceNow® Workplace Service Delivery. Use it along with other applications that are part of the suite. For information about other applications available in the suite, see Workplace Service Delivery applications
All Safe Workplace suite applications are available in the ServiceNow Store.