Employee Return to Workplace lifecycle event

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Employee Return to Workplace lifecycle event

    The Employee Return to Workplace lifecycle event is designed to assist ServiceNow customers in managing and verifying the readiness of employees returning to the workplace after working remotely. It provides preconfigured process flows, activity sets, activities, templates, and sample content to streamline this transition. Customers should clone this lifecycle event before customizing it with their company-specific details.

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    Key Features

    • HR Case Initiation: The process is initiated through HR cases such as "Request for Employee to Return to Workplace" or "Request to Prepare a Workplace to Reopen," which can be created by employees, managers, or HR agents via the Employee Service Center, Service Portal, or HR case form.
    • Employee Readiness Assessment: Once the HR case is in the Ready state, employees receive a survey to gauge their readiness to return. Their responses directly update the HR case form and employee profile.
    • Activity Sets: The lifecycle event includes multiple activity sets that guide different stages of the return process:
      • Notify Employees: Starts with the Employee Readiness Assessment survey.
      • Get Ready to Return: Includes reviewing health and safety guidelines, reactivating badges and parking passes, addressing employee concerns, and enabling self-service space reservation.
      • Final Prep: Covers a packing checklist, optional requests for Personal Protective Equipment (PPE), and completion of health verification forms.
      • Back at the Workplace: Tasks for employees to check in borrowed IT equipment and complete daily contact logs after returning.
      • Follow Up: Collects employee feedback on their return to workplace experience via a survey.

    Practical Use for ServiceNow Customers

    This lifecycle event enables HR teams to systematically manage employee transitions back to physical workspaces with clear communication, compliance with health and safety protocols, and tracking of employee concerns and feedback. Utilizing the provided preconfigured activities and surveys helps ensure a smooth, documented return process that supports both employees and HR agents in coordinating logistics, safety, and workspace readiness.

    The Employee Return to Workplace lifecycle event helps to verify that your employees who are working from home are ready to return to the workplace.

    The Employee Return to Workplace lifecycle event provides you with preconfigured process flows, activity sets, activities, templates, and sample content items.
    Note:
    Clone this lifecycle event prior to updating it with your company's specific information. For more information on cloning, see Clone a lifecycle event.Employee Return to Workplace - LIfecycle event

    HR case

    These HR cases start the Return to Workplace process.
    • Request for Employee to Return to Workplace
    • Request to prepare a workplace to reopen
    Employees, managers, or HR agents can use the Employee Service Center or Service Portal to create the HR case.

    HR agents can also use the HR case form.

    After the HR case is created and in the Ready state, a survey is sent to the employee. The first activity in the Employee Return to Workplace lifecycle event is the Employee Readiness Assessment.

    Employee Return to Workplace - Lifecycle Event

    Contains the following activity sets:

    Notify Employees - Activity Set

    Contains the following activity:

    Employee Readiness Assessment: An HR task for employees that collects feedback using the Employee Readiness Assessment HR survey.
    • The first question on the survey is: How do you feel about a possible return to your workplace?
    • The answer provided by the employee maps directly to the HR case form and HR profile of the employee.
    • If the employee answers Yes and provides a date of return, the Get ready to return activity set triggers. The employee becomes part of the User has Return to Workplace date audience.
    • If the employee answers I'm not ready to return or I'm not sure, an HR task is assigned to an HR agent. The employee becomes part of the Employee Return to Workplace audience.

    Get ready to return - Activity Set

    Contains the following activities:
    • Review workplace health & safety guidelines: An HR task for employees that provides a URL link to a knowledge base (KB) article. The KB article provides workplace health and safety guidelines.
    • Reactivate badges and parking passes: An HR task for agents to verify that work badges and parking passes are activated for employees.
    • Review employee's concerns about returning to the workplace: An HR task for agents to review the employee readiness assessments.
    • Self-service space reservation: An HR task for employees that provides a URL to select a shift or reserve space to work.

    Final Prep - Activity Set

    Contains the following activities:
    • Packing checklist for returning to the workplace: An HR task for employees to confirm that a checklist of items is completed before returning to work.
    • Employee Health and Safety Prep activities:
      • Request PPE: An optional HR task for employees requesting Personal Protective Equipment (PPE).
      • Complete Health Verification: An HR task for employees to complete their health verification form prior to working on site.

    Back at the workplace - Activity Set

    Contains the following activities:
    • Check in any borrowed equipment to IT: An HR task for employees to return any borrowed IT equipment while working from home.
    • Complete contact log: An HR task for the employee to complete their daily contact log after their first day back in the office.

    Follow Up - Activity Set

    Contains the following activities:

    Employee Feedback: An HR task assigned to employees that collects feedback using the Feedback on your Return to Workplace Experience survey.