Using the Safe Workplace Dashboard

  • Release version: Xanadu
  • Updated August 1, 2024
  • 6 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Using the Safe Workplace Dashboard

    The Safe Workplace Dashboard helps ServiceNow customers monitor and manage their organization's readiness to safely reopen facilities. It provides an interactive map to track personnel status, facility preparedness, personal protective equipment (PPE) inventory, health monitoring outcomes, and contact tracing cases. This dashboard integrates data from the Safe Workplace suite, ServiceNow® Contact Tracing, and ServiceNow® Emergency Response Management applications, requiring proper configuration and thepaviewerrole for user access.

    Show full answer Show less

    Key Features

    • COVID-19 Global Health Data Set: Available at no extra charge, this dataset offers global COVID-19 metrics sourced from reputable organizations including ECDC, Government of Canada, Our World in Data, and USA Facts. Users can view data by date, location, and export it for further analysis.
    • Interactive Dashboard Navigation: Users can filter and zoom into specific regions, sites, and facilities to view real-time alerts and statuses. Locations can be added or removed from favorites for quick access.
    • Facility-Level Data: Displays PPE inventory and health screening data linked to Workplace Core campuses or buildings, enabling targeted readiness assessment.
    • New Confirmed COVID-19 Cases Widget: Shows recent case and death counts, with population-based rates available where data exists. U.S. locations can be filtered by state or county.
    • Reopening Management Tools: The Reopening page visualizes reopening progress through widgets showing location status, worker check-in counts, and campus metrics like occupancy and approved worker numbers. Administrators can manually manage campus statuses.
    • Phase Definitions: Essential for tracking facility reopening phases, allowing customization of phase names, locations, occupancy limits, and descriptions. Daily updates at 23:00 instance time ensure timely data.
    • Check-In Audience Configuration: Administrators define criteria for reopening check-ins using a condition builder to specify relevant data tables and fields.
    • Vaccination Metrics Widget: For organizations with the Vaccination Status application, this widget integrates internal vaccination data with public global and U.S. statistics. Metrics include people fully vaccinated, vaccinated per 100, and total doses per 100. It requires specific user roles (snimtdashboard.user and snimtvaccine.vaccineprofilereader) and updates daily at midnight instance time.

    Practical Use and Benefits

    • Enables informed decision-making for reopening facilities safely based on real-time health, PPE, and case data.
    • Supports proactive management by identifying low PPE inventory, ongoing health risks, and contact tracing cases.
    • Facilitates communication by assisting in sending outreach surveys and invitations to personnel for returning to work.
    • Helps align workplace occupancy with safety guidelines using phase definitions and occupancy limits.
    • Provides comparative vaccination insights to understand organizational vaccination performance against public data.
    • Improves operational readiness with scheduled updates and role-based access control ensuring secure, current information.

    Configuration and Access Notes

    • Ensure Safe Workplace suite and related applications are fully configured and Performance Analytics data collection is enabled.
    • Assign the paviewer role to users for dashboard access; vaccination data requires additional roles.
    • PPE and health screening data must be tied to Workplace Core campuses or buildings to appear on the dashboard.
    • Create and maintain Phase Definitions and Check-In Audiences to populate reopening status and check-in metrics.
    • Administrators can add the Vaccination Widget to the dashboard portal to visualize vaccination data.

    By using a map, you can review your organization's status regarding personnel and facility readiness to reopen.

    Focus on alert information regarding user readiness, personal protective equipment (PPE) inventory levels, health monitoring results, and active contact tracing cases created for affected users. View status data, by facility, to prepare the reopening of the facility and send invitations to users to return.

    The Safe Workplace Dashboard presents data when the correlated Safe Workplace suite , ServiceNow® Contact Tracing, and ServiceNow® Emergency Response Management applications are installed. Verify that configuration is complete so that the application data is included when the ServiceNow® Performance Analytics data collection job runs.
    Note:
    Assign Safe Workplace Dashboard users the pa_viewer role. This role is required to view the dashboard content.

    COVID-19 Global Health Data Set

    You can use the COVID-19 Global Health Data Set application at no extra charge. COVID-19 Global Health Data Set is installed with the Safe Workplace Dashboard. It appears as an application in the instance navigation menu, and displays global COVID-19 information on request in the Safe Workplace Dashboard.

    Figure 1. Safe Workplace Dashboard with COVID-19 data
    Safe Workplace Dashboard with the Covid-19 Cases switch toggled to show global pandemic data.

    Navigate to COVID-19 Global Health Data Set to view the collected data by date ranges, locations, state/provinces, and countries. Build reports or export the data to use for your own analysis.

    Table 1. COVID-19 Global Health Data Set sources
    Data source Description
    European Centre for Disease Prevention and Control (ECDC) COVID-19 metrics for the European Union and European Economic Area from the European Centre for Disease Prevention and Control. For more information on this data source, see the European Centre for Disease Prevention and Control website.
    Government of Canada Public Health Infobase COVID-19 metrics for Canada from the Canadian government. For more information on this data source, see the Government of Canada Public Health Infobase website.
    Our World in Data (OWID) Worldwide COVID-19 metrics from Our World in Data. For more information on this data source, see the OWID GitHub repository.
    USA Facts COVID-19 metrics for the United States from USA Facts. For more information on this data source, see the USA Facts website.

    Use the Safe Workplace Dashboard

    Navigate to Safe Workplace Dashboard > Safe Workplace Dashboard to open the dashboard in a new browser window.

    Locations with alerts are listed on the left. Click the arrow on the card or the location icon to zoom in to the location and its alerts. Use the Region and Site lists at the top left to select specific regions and sites to review.

    To add a favorite location, click Manage Favorites and search for the location. After you select it, the location name appears in the header (R1 S1 in the example image). Click the location to open it directly. To remove a location from favorites, click Manage Favorites again and click the (x) on the location you want to remove.

    Note:
    The Safe Workplace Dashboard shows only PPE inventory and health screening data associated with a Workplace Core campus or building. PPE stockrooms and health screenings must have a Workplace Core campus or building selected in the Location field to be displayed on the dashboard. For information about creating Workplace Core campuses and buildings, see Providing your workplace data.
    Figure 2. Safe Workplace Dashboard overview page
    Initial view of the Safe Workplace Dashboard pointing to one location that displays the pop-up details.

    Continue drilling down to a facility to see its recent statuses. The New Confirmed COVID-19 Cases widget provides data from the COVID-19 Global Health Data Set. It shows the number of new cases and deaths for the location, and can also show the number of new cases and deaths per 100,000 people if population data for the location is available. For locations in the United States, you can filter the New Confirmed COVID-19 Cases widget to show data at the state or county level. The Populate OpenStreetMap data scheduled job retrieves county data for campuses.

    Figure 3. Safe Workplace Dashboard
    Safe Workplace Dashboard status widgets from all applications.
    Use the information to organize the reopening of the facility and reduce workplace transmission of infectious diseases, such as COVID-19.
    • Order PPE inventory if levels are low.
    • Send an outreach survey to reassess user readiness to return.
    • Verify that the workplace cleaning schedule is on track to reopen safely.
    • Encourage managers to have users make workspace reservations to return.
    • Create cases for affected users and tasks for the follow-up interviews with potentially impacted users.

    Review the Safe Workplace Dashboard Reopening page

    View the Safe Workplace Dashboard Reopening page by clicking Reopeningto see visualizations of reopening data across three widgets:

    • The Location Reopened Status displays what regions are open and shows how many are open by region.
    • Approved Worker Count vs. Avg Daily Check-Ins provides information to help determine whether too few or too many people are being checked in for the current week.
    • The Campus Status widget is a filterable view with an overview of campus locations and metrics such as the current phase, maximum daily occupancy percent, and number of approved workers. You can manually add or edit locations by selecting the campus or clicking New.
      Note:
      A location cannot have more than one campus status at a time.
    Figure 4. Safe Workplace Dashboard Reopening page
    Safe Workplace Reopening page with reopening, check-in, and campus status metrics.

    To populate the Safe Workplace Dashboard page, create Phase Definitions to track locations through their various phases. Otherwise, no data will display. Updates are performed daily at 23:00 instance time regardless of the number of campuses in your organization and their geographic location.

    For each phase, navigate to Safe Workplace Dashboard > Phase Definitions and click New to create customized phases for your organization. You can define their phases with the following information:

    • Names for the phases such as Phases 1, 2, and 3 or red, yellow, and green (Name)
    • The location the phase applies to (Location)
    • The maximum daily occupancy percentage (Max daily occupancy percent)
    • A description of the phase

    You can determine your own criteria for what constitutes a check-in. Navigate to Safe Workplace Dashboard > Reopening Check-In Audience and click New to open a new record. Administrators can use the condition builder to define the tables and fields to add to a check-in and mark the Check-In Audience as active.

    Review COVID-19 vaccination metrics in the Safe Workplace Dashboard

    Organizations with the Vaccination Status application can use data from the application and public data from the COVID-19 Global Health Data Set to review COVID-19 vaccination metrics across the United States and worldwide. Organizations can then compare their vaccination numbers to public numbers to gain a better understanding of their organization's vaccination efforts.

    This data is made available through the Safe Workplace Dashboard Vaccination Widget. The following metrics are available in the Safe Workplace Dashboard Vaccination Widget:
    • The number of people fully vaccinated per 100
    • The number of people vaccinated per 100
    • The number of total vaccination doses per 100

    Users with the admin role can add the Safe Workplace Dashboard Vaccination Widget to the Safe Workplace Dashboard Site View. For more information, see Add a vaccination widget to the Safe Workplace Dashboard.

    Important:
    Users must have the sn_imt_dashboard.user and sn_imt_vaccine.vaccine_profile_reader roles to see any vaccination data in the dashboard.
    Figure 5. Safe Workplace Dashboard Vaccination Widget
    Safe Workplace Dashboard Vaccination Widget with COVID-19 vaccination data
    Vaccination data is pulled from the last 30 days and includes campus data based on the vaccine responses per location from the Vaccination Status application. The widget is scheduled to update automatically once the COVID-19 Global Health Data Set and Vaccination Status are installed. Updates are performed daily at midnight (00:00) instance time, regardless of the number of campuses in your organization and their geographic location.
    Note:
    If data is unavailable or missing, the widget will not display data for that day (even if available) until the next day the scheduled jobs run successfully.