Properties installed with ServiceNow for Microsoft Outlook

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read
  • The following properties are installed with the Outlook Actionable Messages plugin.

    Note:
    The following properties are located in the System Properties [sys_properties] table. To access the table, enter sys_properties.list in the navigation filter.
    Table 1. Properties for ServiceNow for Microsoft Outlook
    Property Description
    sn_ms_oam.feedback_survey_question_count Use this property to set a limit for the number of questions to be displayed on a survey card. If the number of questions exceeds this value, the survey opens in the portal specified by the sn_ms_oam.portal.suffix property.
    • Type: integer
    • Default value: 2
    sn_ms_oam.portal.suffix Use this property to set the portal in which the survey opens if the questions exceed the value of the sn_ms_oam.feedback_survey_question_count property. You must enter the URL suffix of the portal that you want to use.
    • Type: string
    • Default value: esc