Install Now Assist AI agents for Health and Safety

  • Release version: Xanadu
  • Updated July 31, 2025
  • 1 minute to read

    • Install Now Assist AI agents on your ServiceNow instance to enable the agentic AI experience.

    Before you begin

    To get started with AI agents, you must have:

    • A ServiceNow Pro Plus or Enterprise Plus license.
    • An instance on Xanadu Patch 7+ or Yokohama.
    • AI Search enabled on your instance.

    Role required: sn_aia_admin

    About this task

    AI agents are not standalone applications that you can install directly. To enable AI agents on your instance, you must install and activate Now Assist for Health and Safety.

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for and select the Now Assist for Health and Safety application.
    3. Select Install.

    Result

    The AI Agent for Health and safety [sn_hs_ai_agents] plugin associated with the Now Assist for Health and Safety application is installed on your instance.

    What to do next

    To access AI agents in the Now Assist panel, you must enable the panel. See Turn on the Now Assist panel.