Download and log in to mobile apps to access legal services

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Download the Now Mobile app to submit and track legal requests and the Mobile Agent mobile app to work on the submitted legal requests.

    Before you begin

    Role required: none

    About this task

    After you install the Legal Mobile app in your instance, employees and lawyers can start using the legal services on their mobile device.

    Procedure

    1. Download the following mobile apps for the iOS platform from the Apple App Store or for the Android platform from the Google Play Store.

      • As a requester, download the Now Mobile app for submitting and tracking legal requests.

        For more information on using this mobile app, see Now Mobile app.

      • As a member of the legal department, download the Mobile Agent mobile app for working on legal requests.

        For more information on using this mobile app, see Agent mobile app.

    2. Add your ServiceNow instance to the mobile app.
    3. Log in to access the Legal Mobile apps functionality through the mobile device.
    4. Open the Now Mobile or Mobile Agent mobile app and tap the plus icon (+).
    5. Add your ServiceNow instance by entering the instance address.

      You do not need to include service-now.com at the end of the instance name.

    6. Optional: In the Enter nickname field, enter an alias to quickly identify the instance.
    7. Tap Save and login.
    8. Log in to your instance.