Configuring ServiceNow for Microsoft Teams and Microsoft 365 integration
ServiceNow® for Microsoft Teams enables agents to initiate chat with employees and import the chat, and enables employees to view and receive chat service from within the Microsoft Teams application.
Important:
- Actions that require the admin role, can also be performed with the sn_now_teams.admin role.
- From IT Service Management for Microsoft 365 (version 2.6.7), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
- From HR Service Delivery for Microsoft 365 (version 3.3.6), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see Integrating ServiceNow with Microsoft 365 applications for Employee Experience.