Understanding Lifecyle events for enterprise
Summarize
Summary of Understanding Lifecyle events for enterprise
Lifecyle events for enterprise automates the fulfillment of employee lifecycle events such as onboarding, offboarding, relocation, promotion, and parental leave. It organizes related activities into sets to create seamless employee experiences that span multiple departments including HR, IT, Facilities, Finance, and Legal. This automation enhances cross-departmental collaboration, improves efficiency, and provides end-to-end visibility of the processes.
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Key Features
- Cross-departmental automation: Easily combine experiences and workflows across various departments to drive coordinated actions.
- Process visibility: Track progress to ensure correct actions are taken throughout the lifecycle event.
- Employee guidance: Provide step-by-step instructions so employees know what to do next.
- Continuous optimization: Use lifecycle event dashboards to gain insights and improve processes over time.
- Plugin-based activation: Two plugins support the application:
- Lifecycle Events [com.snhrlifecycleevents]: Configures digital workflows to manage employee lifecycle events within HR.
- Lifecycle Events for Enterprise [com.snhrlifecycleent]: Automates lifecycle events that involve multiple departments via a single platform. Includes demo data for new hire onboarding.
Configuration and Roles
Configuration and management depend on assigned roles:
- Lifecycle event administrator: Full administration and configuration of lifecycle events, activity sets, and activities.
- Activity set manager: Builds lifecycle events and activity sets; configures activities owned by their group.
- Activity writer: Configures individual lifecycle event activities within their owning group (e.g., IT setups or HR tasks).
- Activity reader: Views lifecycle events and associated activities without editing rights.
Using Lifecycle events for enterprise
Once configured, lifecycle event cases (HR cases fulfilled by lifecycle events) can be managed by users with these roles:
- Lifecycle event case writer: Create, manage, and monitor lifecycle event cases.
- Lifecycle event case reader: View lifecycle event cases without modification capabilities.
This application empowers ServiceNow customers to streamline complex employee lifecycle processes, improve cross-team coordination, and deliver consistent, transparent employee experiences.
Use Lifecyle events for enterprise to automate the fulfillment of employee lifecycle events such as new hire onboarding, offboarding, relocation, promotion, parental leave, and more. Lifecycle events are a collection of activities organized into activity sets to comprise an employee experience.
Lifecyle events for enterprise overview
Lifecyle events for enterprise enables organizations to easily automate employee experiences and processes that span multiple departments, offering the following benefits.
- Easily snap together experiences and processes to automate cross-departmental work
- Drive action across multiple departments and systems for improved efficiency
- Provide end-to-end visibility on each process to ensure that correct actions are taken
- Guide employees step-by-step so that they know what to do next
- Continually optimize the process with insight from lifecycle event dashboards
The following video provides an overview of the Lifecyle events for enterprise application.
Activation information
Beginning in the Orlando release, Lifecyle events for enterprise is comprised of two plugins. Depending on the HR Service Delivery package you choose, activate one or both of the plugins.
| Plugin | Description |
|---|---|
| Lifecycle Events [com.sn_hr_lifecycle_events] |
Enables you to easily configure digital workflows to manage employee lifecycle events within HR. See Activate Lifecycle Events for more information. |
| Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] |
Enables you to automate onboarding and other employee lifecycle events that
span across multiple departments such as HR, IT, Facilities, Finance, and Legal
through a single service delivery platform. See Activate Lifecycle Events for Enterprise for more information. Note: The lifecycle event for new hire onboarding is
included as demo data with the Lifecycle Events for Enterprise
[com.sn_hr_lifecycle_ent] plugin. |
Configuring Lifecyle events for enterprise
Depending on your role, you can access and configure the following:
- Lifecycle event administrator
- Users with the lifecycle event administrator [sn_hr_le.admin] role can administer and configure any part of the application, including any lifecycle event and its associated activity sets and activities. For more information, see Building a lifecycle event.
- Activity set manager
- Users with the activity set manager [sn_hr_le.activity_set_manager] role can build any
lifecycle event and the associated activity sets. You can configure any lifecycle event
activity, so long as you are a member of the owning group that owns the activity. For
example, if you are a member of the HR owning group, then you can configure any activity
that is owned by the HR group, such as an employee task to watch an onboarding video or
a fulfiller task to provide relocation assistance.
- Configure a lifecycle event and the associated activity sets
- Configure a lifecycle event activity if you are a member of the associated owning group
- Activity writer
- Users with the activity writer [sn_hr_le.activity_writer] role can configure any lifecycle event activity, so long as you are a member of the owning group that owns the activity. For example, if you are a member of the IT owning group, then you can configure any activity that is owned by the IT group, such as to set up an active directory account or to set up equipment for a new employee. For more information, see Configure a lifecycle event activity if you are a member of the associated owning group.
- Activity reader
- Users with the activity reader [sn_hr_le.activity_reader] role can read any lifecycle event and its associated activity sets and activities.
Using Lifecyle events for enterprise
Once the Lifecyle events for enterprise application is configured, users with the following roles can write and read lifecycle event cases.
- Lifecycle event case writer
- Users with the lifecycle event case writer [sn_hr_le.case_writer] role can create, manage, and monitor the status of any lifecycle event case.
- Lifecycle event case reader
- Users with the lifecycle event case reader [sn_hr_le.case_reader] role can read any lifecycle event case.