Explore the HR Success Dashboard indicators

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Get an overview of the HR Success Dashboard indicators to understand the different components on the dashboard and how can you use the dashboard for your organization.

    The HR team can analyze and understand the key metrics such as, call deflections and self-service to measure the success of the HR implementation. The leadership team can view the following insights:

    • The number of times users are able to solve their problems on their own.
    • The number of times users are able to submit their requests and issues without the help of tier 1 agents.
    • The channels (Knowledge Base articles, Virtual Agent conversations, Catalog submissions) that are contributing to self-solve and call deflection.
    • The number of times Predictive Intelligence successfully predicted an HR ticket field that has a downstream impact on the resolution time.
    • The formulae and definitions of the data.
    • The data trend for month-on-month, quarter-on-quarter, or year-on-year.
    Also, process owners can view the records that contribute to these insights, do a deep dive analysis, and drive improvement plans.
    Figure 1. HR Success Dashboard Overview
    HR Success Dashboard Overview landing page