Computer telephony integration (CTI) demo installation and configuration for HR Service Delivery Agent Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The Computer Telephony Integration (CTI) enables HR Service Delivery Agent Workspace to test the phone communication channel for inbound telephone calls in a non-production instance.

    To use this feature, activate the CTI Demo Data for HRSD [com.sn_hr_cti_demo] plugin.
    Note:
    Only incoming calls are supported.
    Important:
    The CTI Demo Data for HRSD [com.sn_hr_cti_demo] plugin has been deprecated. To provide calling capabilities to agents, you can use ServiceNow Voice for HR Service Delivery.