Configure the Knowledge Base articles

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Include the HR only Knowledge Base articles while determining the Self-solved using Knowledge KPI in the HR Success Dashboard indicators.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Self-Service Analytics > Activity Context.
    2. Select HRSM KB deflection from the list.
    3. In the Activity Context Types tab, select the Preview icon corresponding to Viewed a knowledge article activity type.
    4. Select Open record.
    5. In the Activity Context Type form, change the filter condition to include the relevant knowledge bases.
    Figure 1. Activity context type
    Description of the field values in the Activity Context Type form
    1. Select Update.