Exploring Health and Safety Risk Management
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Summary of Exploring Health and Safety Risk Management
Health and Safety Risk Management in ServiceNow offers comprehensive tools to help organizations prevent safety incidents and promote a safety-conscious culture. It enables safety teams, line managers, employees, and industrial hygienists to proactively manage workplace risks through risk assessments, Job Safety Analysis (JSA), safety registers, inspections, audits, exposure management, and permit-to-work processes. These capabilities support compliance with regulatory standards, enhance operational efficiency, and ensure worker safety.
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Key Features
- Safety Risk Assessment: Allows safety teams to build custom risk matrices based on likelihood and severity, conduct pre- and post-control risk assessments, assign reviewers and approvers, and create recommended actions to mitigate risks.
- Job Safety Analysis (JSA): Empowers employees and line managers to analyze job-specific hazards at the point of work by submitting JSAs via Employee Center or Now Mobile app, using pre-defined job registers or starting from scratch. Safety teams manage hazard and control lists centrally.
- Safety Registers: Enables tracking of hazardous materials like chemicals and asbestos, with attached Safety Data Sheets (SDSs) accessible to employees through Employee Center or mobile apps to enhance chemical safety awareness.
- Safety Inspections and Audits: Facilitates scheduled and ad-hoc inspections and audits using pre-built surveys, conducted via mobile or desktop, including offline survey completion with synchronization. Managers review findings, conduct root cause analysis, and assign actions.
- Safety Exposure Management: Supports industrial hygienists in defining exposure types, conducting exposure assessments across locations, identifying affected workers, and assigning follow-up actions to control exposures.
- Permit-to-Work Process: Provides a structured workflow for requesting, approving, and monitoring permits for high-risk jobs, ensuring safety standards and training are met, with oversight by permit coordinators.
Benefits to Users
- Employees and Line Managers: Easy submission and access to JSAs and SDSs, promoting hazard awareness and safer job execution.
- Safety Managers and Risk Managers: Tools to create and manage risk assessments, visual risk matrices tailored to regulations, hazard and control lists, and safety registers to improve risk mitigation strategies.
- Safety Inspectors and Auditors: Ability to conduct thorough inspections and audits onsite or offline, ensuring compliance and proactive safety management.
- Industrial Hygienists: Capabilities to monitor workplace exposures effectively and coordinate follow-up actions.
- Permit Requesters, Approvers, and Coordinators: Streamlined permit-to-work process to execute high-risk tasks safely and maintain accountability.
Learn more about Health and Safety Risk Management and review the benefits it can provide for different users in your organization.
Health and Safety Risk Management overview
Health and Safety Risk Management provides safety incident prevention capabilities in the form of tools such as Risk assessment, Job Safety Analysis (JSA), Safety registers, and Inspections and Audits.
- Safety Risk Assessment enables safety teams to conduct hazard risk assessments, to assess risk before and after the controls are applied, using custom risk matrixes. Risk assessments help organizations bolster workplace safety, help prevent incidents, and promote a safety-conscious culture by proactively managing risks tailored to their workplace environments and sectors.
- Job Safety Analysis enables employees (and line managers) to analyze job-specific hazards and identify the relevant control measures for high-risk jobs at their point of work. JSAs are intended to promote worker's hazard awareness and help prevent hazards from causing injury. Safety team can also view and assess the filed JSAs to perform risk assessments.
- Safety Register helps safety teams and line managers to track hazardous materials like chemicals and asbestos, as well as attach Safety Data Sheets (SDSs) that employees can easily access.
- Safety inspections and audits enable safety teams to build and manage safety inspections and audits. Inspections and audits support conformance with regulatory standards while reducing the risks of workplace accidents and associated costs.
- Safety exposure management enables seamless monitoring of exposures across an organization. Safety team and industrial hygienists can perform exposure assessment across different locations and follow up actions to control exposures and keep workers safe.
- The permit-to-work process helps manage formal authorization for workers who request permits to perform tasks involving significant risks. This process promotes safety, effective communication, and accountability and enhances operational efficiency.
Health and Safety Risk Management workflow
- Safety risk assessment
The safety team performs the following activities via the Health and Safety Workspace to conduct their risk assessments.
- Builds risk matrixes to define levels of risk using likelihood vs severity and define risk tolerances.
- Conducts risk assessments using the pre-defined risk matrixes. The chosen matrix evaluates the level of risk for a risk assessment.
- Assesses risks using risk assessments in their workplace, both pre-and post-control measures. There might be multiple risks identified in a risk assessment each with its own controls. The overall level of risk both before and after controls is based on the highest identified risk from the risks and controls list.
- Risk assessment also identifies people at risk and people responsible for control of the risk.
- After a risk assessment is complete, assigns a reviewer and approver and creates recommended actions, if necessary.
- Job Safety Analysis
It includes the following activities:
- Safety team manages the hazard and controls lists in the Health and Safety Workspace.
- Safety team also maintains the job register in the Health and Safety Workspace that pre-identifies hazards and controls for jobs in their organization.
- Employees submit JSAs in Employee Center or on Now Mobile app. They can select a job or job step to pre-populate hazards and controls, or they can start from scratch with an empty JSA.
- Safety registers
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- Safety team manages safety registers like chemicals and asbestos in the Health and Safety Workspace. The safety team also attaches Safety Data Sheets (SDSs) to safety register records.
- Employees can search and access these SDSs in the Employee Center or on Now Mobile app.
- Safety inspections and audits
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Safety team members conduct safety inspections and audits at their establishments that involve the following activities:
- Inspection or audit manager pre-builds surveys using Survey Designer and schedules safety inspections or audits in the Health and Safety Workspace.
- Safety inspector or auditor walks around and conducts surveys through the Employee Center or on Now Mobile app.
They can also complete the inspection or audit surveys offline on the Mobile Agent app. Surveys completed offline are synchronized once an internet connection is established.
- Inspection or audit manager reviews the completed surveys, works on the findings and root cause analysis, and devises actions.
- Safety exposure management
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The Industrial hygienist carries out the following tasks via the Health and Safety Workspace to manage workplace exposures:
- Defines exposure types and associates them with relevant risk assessments and safety register records.
- Conducts exposure assessments to determine the affected workers across various locations.
- Assigns follow-up actions to ensure proper control of exposures and the safety of workers.
- Permit-to-work
- The permit to work workflow involves the following activities:
- Permit requester submits a permit to work request for a high-risk job.
- Permit approver conducts a detailed evaluation of the task and approves the permit to work request after confirming that all safety standards are met and appropriate training for the employee to perform the task is in place.
- Permit coordinator oversees regular checks conducted in compliance with permit conditions and supervises the active permit for safety.
Health and Safety Risk Management benefits
| Benefit | Feature | Users |
|---|---|---|
| Access Employee Center and Now Mobile app based tool that enables any worker to submit a Job safety analysis (JSA) easily. Employees can analyze their job safety at the point of work creating a JSA from scratch or start from a pre-defined job. | Job Safety Analysis (JSA) |
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| Enable employees to use the pre-defined jobs and get started quickly for their JSAs by automatically populating hazards and controls for their jobs. | Job register | Risk manager |
| Access the safety risk assessment tool in the workspace to assess risks and implement effective risk mitigation strategies. | Safety risk assessment |
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| Create and manage your visual risk matrixes that adhere to local regulations or to meet differing requirements in each establishment in your organization. | Risk Matrices |
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| Manage your hazards and controls lists and build and manage job register. Control measures dynamically improve the more you use them. |
Risk Configuration |
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| Log where hazardous materials are used, along with Safety Data Sheets (SDSs). | Safety registers |
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| Support chemical safety awareness through the Employee Center with searchable Safety Data Sheets (SDSs) for all employees. | Access Safety Data Sheets (SDSs) |
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| Empower a proactive and compliant safety practice through scheduled and ad-hoc inspections and audits of assets, locations, processes, and more. | Safety inspections and audits |
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| Enable agents to complete inspection or audit surveys offline that are synchronized with the instance once an internet connection is restored. | Offline inspections and audits on mobile |
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| Identify exposure sources and track worker exposure levels across your organization. | Safety exposure management |
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| Identify hazards, implement precautions, and maintain accountability to promote a safe, controlled, and regulated execution of high-risk activities. | Permit-to-work |
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