Exploring ServiceNow Add-in for Microsoft 365

  • Release version: Xanadu
  • Updated August 29, 2024
  • 1 minute to read

    • ServiceNow Add-in for Microsoft 365 provides quick links to employees and reduces the time taken to submit incidents, cases, or catalog requests.

    ServiceNow Add-in for Microsoft 365 overview

    The ServiceNow Add-in for Microsoft 365 can be used to create an add-in with customizable office controls, map email fields to catalog items or forms, and provide employees with quick links to raise requests from their Microsoft 365 applications.

    ServiceNow Add-in for Microsoft 365 users

    Table 1. Users
    User Description
    Administrator Administrators manage the installation and configuration of the ServiceNow Add-in for Microsoft 365. They can also map fields from the email to the catalog item or form.
    Employee Employees use the ServiceNow add-in in their Microsoft Outlook client to create incidents or cases based on emails.

    ServiceNow Add-in for Microsoft 365 benefits

    Table 2. ServiceNow Add-in for Microsoft 365 benefits
    Benefit Feature Users
    Configure your add-in with customizable office controls. Create a manifest file Administrators
    Map email fields to a catalog or form to reduce the time taken by employees to raise a request. Administrators
    Raise a request from a Microsoft 365 application. Raise a request using the ServiceNow Add-in for Microsoft 365 Employees

    What to explore next

    To learn more about configuring and using ServiceNow Add-in for Microsoft 365, see: