Properties installed with Content Publishing

  • Release version: Xanadu
  • Updated August 1, 2024
  • 5 minutes to read
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    Summary of Properties installed with Content Publishing

    The Content Publishing plugin [com.sncontentdelivery] in ServiceNow adds a set of configurable properties that control scheduled jobs related to notifications, to-dos, communities, content ownership, versioning, language support, and more. These properties help optimize system performance and enable fine-tuned management of content delivery, approvals, notifications, and user interactions.

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    Content Admins with the sncd.contentadmin role can modify these properties by navigating to Content Publishing > Advanced > Properties.

    Key Features

    • Approvals: Control whether all approvers must approve scheduled content before publishing or if only one is sufficient.
    • Content Management Ownership: Enable ownership controls for audiences, content items, topics, and portal pages to restrict permissions and editing rights.
    • Content Versioning: Option to enable version control for content items within the Content Library.
    • Notifications: Define limits on notification scheduled jobs, including maximum run times, recipients for SMS and email, event staggering, and maximum events processed per run. Helps manage notification performance and prevent overloads.
    • To-dos: Configure parameters for the to-do scheduled jobs including maximum run time, event staggering, max events, users per event, and assignees per task.
    • Forums: Limit the number of posts processed per scheduled job for forum content management.
    • Translations and Language Switching: Enable language switching in the Content Library and integration with the Localization Framework to support multilingual content management.
    • Portal Preview: Customize the URL suffix used for previewing content on Service Portal or Employee Center portals.
    • News: Control how many news articles display in widgets, specify landing pages for news centers and articles, and configure mobile app sections for news content.
    • Rich Content Editor: Allow content managers to edit HTML and CSS source code within rich content designs.
    • Content Providers: Set timeout durations for video content provider connections to ensure seamless video integration.
    • Content Engagement: Enable or disable features such as allowing comments, replies to comments, reactions, and view counts on news articles, enhancing user interaction capabilities.

    Practical Benefits for ServiceNow Customers

    • Improved control over content publishing workflows, including approvals and ownership, ensuring appropriate governance and collaboration.
    • Better performance management of scheduled jobs related to notifications and to-dos, preventing system overload and ensuring timely content delivery.
    • Support for multilingual content and portal preview customization enhances global usability and content accuracy.
    • Enhanced user engagement through configurable interactive features like comments and reactions on news articles.
    • Ability to manage content versioning and source code editing for richer content management and auditing.

    These properties provide ServiceNow customers with robust tools to customize and govern their content publishing processes, optimize system performance, and enhance the user experience across portals and news channels.

    The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.

    To modify Content Publishing properties as a Content Admin [sn_cd.content_admin], navigate to Content Publishing > Advanced > Properties.

    Content Publishing properties determine how the scheduled jobs run and help to ensure that there is limited impact on the performance of your instance.

    Table 1. Approvals
    Properties Description
    sn_cd.all_must_approve Indicates that all approvers must approve any scheduled content prior to publishing it. If you check No, only one approver is required to publish it.
    Table 2. Enable Content Management Ownership
    Properties Description
    Allow Ownership for Audiences (sn_cd.activate_audience_delegation_controls) Indicates you want to be able to enable audience ownership within Content Publishing.

    For more information, see Content Ownership.
    Allow Ownership for Content Items (sn_cd.activate_content_authoring_controls) Indicates you want to be able to enable content item ownership within Content Publishing.

    For more information, see Content Ownership.
    Allow Ownership for Topics (sn_cd.activate_topic_ownership) Indicates you want to enable topic ownership within Content Publishing.
    Ownership of a topic includes:
    • Ability to restrict what groups or users can schedule content for publication.
    • Ability to edit content assigned to the topic.
    • Ability to preview content for the topic.
    Note:
    Other users that have access to the content can view the content scheduled to the restricted topic, but cannot remove the topic from the schedule.

    For more information, see Content Ownership.
    Allow Ownership for Portal pages (sn_cd.activate_page_ownership) Indicates you want to exclude groups or non-applicable content managers (specific users) from assigning content to a specific portal page.
    Table 3. Enable Content Versioning and Change History
    Properties Description
    sn-cd.activate_content_snapshots Select the checkbox to enable Content Versioning for the Content Library. See Content versioning
    Table 4. Notifications
    Properties Description
    sn_cd.notification.max_run_time The maximum amount of time (in seconds) the Content Publishing: Send notifications scheduled job runs. Limits the length of the scheduled job, but completes any work in progress and does not pick up any new work.

    Default value: 600
    sn_cd.sms_notification.max_recipients The maximum number of people you can send an SMS notification to.
    Default value: 50,000.
    Note:
    When the maximum is exceeded, the SMS is not sent. The Notification status on the Schedule Content form is Max Exceeded.
    sn_cd.sms_notification.max_users_per_event The maximum number of users to add per event for an SMS notification.

    Default value: 1000.
    sn_cd.notification.event_stagger The amount of time between events when a scheduled job runs. Staggering provides time for the events to be processed during the staggered time.

    Default value: 60 seconds.
    sn_cd.notification.max_events The maximum number of events from campaigns to process during the scheduled job.

    Default value: 50.
    sn_cd.notification.max_users_per_event The maximum number of users to add per event for an email notification.
    sn_cd.notification.max_recipients The maximum number of recipients allowed per email notification.
    Table 5. To-dos
    Properties Description
    sn_cd.todo.max_run_time The maximum run time in seconds for the Content Publishing: Create To-dos scheduled job. When the job finishes running, any current items are still processed after the elapsed time.
    sn_cd.todo.event_stagger The number of seconds between events.
    sn_cd.todo.max_events The maximum number of events that are queued per scheduled job run.
    sn_cd.todo.max_users_per_event The maximum number of users that can be added per event.
    sn_cd.todo.max_assignees The maximum number of people you can assign to a task.
    Table 6. Forums
    Properties Description
    sn_cd.content_community.max_posts The maximum number of posts to a forum allowed per Content Publishing: Post to Forums scheduled job.
    Table 7. Translations and Language switching
    Properties Description
    sn_cd.enable_language_switching Allows you to change your system setting language in the Content Library.

    When you turn this system property on, the Switch language button appears after creating content from the Content Library.

    Selecting the Switch language button allows you to view the fields on the form to appear in the language you select. You can select the button after reviewing to switch back to your original language.

    For more information, see Content Library.
    sn_cd.enable_localization_framework_integration Enables integration with Localization Framework. For more information, see Integration with Localization Framework.
    Table 8. Portal Preview
    Properties Description
    Service Portal URL suffix you want to use for portal previews (sn_cd.preview.portal_url_suffix) The URL suffix of the service portal or Employee Center (EC) your company uses for portal previews.

    You can change this system property when you want to preview your content on a different portal.

    Default value: esc
    Table 9. News
    Properties Description
    Limits how many news articles are shown in the News widgets (sn_cd.content_page_limit) Sets a maximum of news articles that can appear in any of the news widgets, with a system maximum of 500 articles.
    Page ID you want to use for News Center (sn_cd.news_center_page_id) Defines the landing page for news content. The News Center button in the main navigation redirects to this page, as well as breadcrumbs and the Call to action button in the widgets.
    Page ID you want to display News articles in (sn_cd.news_article_page_id) Defines the page where a full news article is viewed. When a user clicks a news article in a News widget, the widget redirects to this page.
    Sys ID (sys_id) from the Record Section (sys_sg_item_section) table for where news articles will be displayed in the mobile app (sn_cd.mobile_record_section) Defines the section in the mobile app where the news article is viewed.
    Table 10. Rich Content Editor
    Properties Description
    Enables the ability to edit the HTML and CSS within a Rich Content design (sn_cd.activate_rce_edit_code) Select Yes to allow content managers to edit rich content source code.
    Table 11. Content Providers
    Properties Description
    The number of seconds to wait before timing out a video content provider subflow (sn_cd.provider_timeout) Sets the period of time that the Employee Center attempts to connect to the video content provider. See Video hosting integrations framework
    Table 12. Content engagement

    While Content engagement capabilities are delivered via the Content engagement plugin, the properties are configured in Content Publishing.
    Properties Description
    Allow comments (sn_cd.allow_comments) Displays a checkbox in the new content and content template forms for content managers to allow employees to comment on news articles
    Allow replies to comments (sn_cd.allow_replies_to_comments) Displays a checkbox in the new content and content template forms for content managers to allow employees to reply to comments on news articles
    Allow reactions (sn_cd.allow_reactions) Displays a checkbox in the new content and content template forms for content managers to allow employees to select a reaction icon
    Show view count (sn_cd.show_views) Displays the number of unique views for a news article at the top of the article