Employee Center Pro Kiosk benefits

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Employee Center Pro Kiosk benefits

    Employee Center Pro Kiosk is designed to empower deskless and shift workers by providing in-context access to essential operational information and services. It centralizes resources and self-service options, enabling employees to boost productivity, engagement, and overall organizational success.

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    Key features

    • Shift Information: Displays upcoming and shortest work shifts on the home page and offers detailed shift planning on a dedicated page. Display preferences can be customized via instance options.
    • Time Off Balance: Shows available leave balances such as casual and sick leave to help employees manage their time off effectively, with customizable display settings.
    • Get Support: Provides quick access to services including HR inquiries, profile update requests, and health and safety incident reporting (requires Health and Safety Incident Management plugin and appropriate role).
    • Browse Help Topics: Allows employees to explore help content and request profile updates, with configurable display preferences.
    • My Favorites: Enables employees to mark and easily access frequently used information.
    • Guided Self-Service: Offers step-by-step assistance guiding employees to relevant articles or catalog items.
    • My Requests: Tracks all open employee requests in descending order of recency for easy monitoring.
    • AI Search: Facilitates intuitive searching for knowledge articles, catalog items, and services.
    • Header and Footer: Simplify navigation to key areas such as requests and profiles, and provide legal and copyright information.
    • Feedback Widget: Collects employee feedback on the kiosk experience through an integrated feedback drawer on the home page.

    Practical use and configuration

    ServiceNow customers can configure the Employee Center Pro Kiosk to tailor information displays and service access according to their workforce needs. The kiosk enhances deskless worker efficiency by consolidating shift details, time off management, support requests, and self-service capabilities in a user-friendly interface.

    For configuration guidance, customers can refer to the specific documentation on setting up and customizing the kiosk experience, ensuring it aligns with their operational requirements.

    Enable the field workers and shift workers with the in-context information for operational efficiency.

    Providing resources for deskless workers is essential for boosting productivity, engagement, and organizational success.
    • Access information and use services.
    • Provide self-service options such as raising and tracking requests.
    • Help with shifts, time off, and pay​ information and other industry-specific needs and use cases.

    Benefits

    Employee Center Pro Kiosk is a centralized platform that helps employees with essential services and information. The Kiosk offers a user-friendly interface that presents relevant details and options tailored to the deskless employees needs.

    • Shift information: Displays the shortest and upcoming work shift info with the date and time on the home page. Go to the shift page to see detailed information to plan and manage work routines productively. For more information, see Schedule in Employee Center Pro Kiosk.

      You can use instance options to change the display preferences. For more information, see Modify the Upcoming shift widget display.

    • Time off balance: Helps employees with the available time off balances such as casual and sick leave. This information helps employees plan and manage their time off effectively. For more information, see Time off balances in Employee Center Pro Kiosk.

      You can use instance options to change the display preferences. For more information, see Modify the Time off widget display.

    • Get support: Provides employees with quick access to various services and requests such as:
      • Ask HR Question: Allows employees to submit queries or seek assistance from the HR department.
      • Request Profile Update: Allows employees to request updates or changes to the employee profile information.
      • Report Health and Safety Incident: Provides a convenient way for employees to report any health and safety incidents or concerns.
        Note:
        With the Health and Safety Incident Management plugin, you can report health and safety with the sn_ohs_im.reporter role.
      For more information, see Get support.
    • Browse help topics: Allows employees to request updates or changes to the employee profile information.

      You can use instance options to change the display preferences. For more information, see Modify the Browse help content widget display.

    • My Favorites: Allows employees to mark useful information as favorites.
    • Guided Self-service: Guides employees to self-serve with step-by-step assistance and to navigate their way to the relevant article or catalog item. For more information, see Guided Self-Service in Employee Center.
    • My requests: Allows employees to track the progress of their requests. This section shows all the open requests in descending order.
    • AI Search: Allows employees to search and find relevant information or services such as knowledge articles and catalog items.
    • Header: Offers easy navigation to My requests, Profile, and other useful information.
    • Footer: Contains legal information, links, and copyright details.
    • Feedback widget: Organizations can easily capture feedback on the Kiosk experience using the experience feedback drawer widget on the home page. For more information, see Integrated experience and service feedback.

      For more information on how to configure, see Configure Employee Center Pro Kiosk.

    For more information on how to use the Kiosk application, see Use Employee Center Pro Kiosk.