Install Emergency Outreach
You can install Emergency Outreach if you have the admin role.
Before you begin
| Type | Instructions |
|---|---|
Commercial on-premise |
Visit the ServiceNow® Store to download and install the application. |
Federal hosted |
See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
Federal on-premise |
If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
On-premise |
See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information. |
About this task
After you install Emergency Outreach, no additional administration configuration is required. Optionally, you can configure notifications and response messages.
Procedure
Result
What to do next
Optionally install Employee Readiness Surveys to use with Emergency Outreach. The Employee Readiness Surveys app enables you to evaluate the readiness of your employees to return to the workplace using Emergency Outreach notifications.
Install Employee Readiness Surveys to use with Emergency Outreach
You can install Employee Readiness Surveys if you have the admin role. Installing Employee Readiness Surveys adds notification options to the Emergency Outreach app. A default health readiness survey is provided as an example.
Before you begin
Role required: admin
| Type | Instructions |
|---|---|
Commercial on-premise |
Visit the ServiceNow® Store to download and install the application. |
Federal hosted |
See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
Federal on-premise |
If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information. |
On-premise |
See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information. |
- Emergency Outreach (sn_imt_checkin)
- Employee Health Screening (sn_imt_monitoring)
- Workplace PPE Inventory Management (sn_imt_ppe)
- Employee Readiness Surveys (sn_imt_readiness)
- COVID-19 Global Health Data Set (sn_imt_c19datafeed)
- Contact Tracing (sn_imt_tracing)
- Emergency Self Report (sn_imt_quarantine)
- Workplace Core (sn_wsd_core)
- Safe Workplace Dashboard (sn_imt_dashboard)
- Emergency Response Management for Now Mobile (sn_imt_mobile)
- Employee Travel Safety (sn_imt_travel)
- Health and Safety Testing (sn_imt_health_test)
- Vaccination Status (sn_imt_vaccine)
About this task
Procedure
Result
Components installed with Emergency Outreach
Several types of components are installed with Emergency Outreach, including tables and user roles.
Demo data is available for this feature.
Roles installed
| Role title [name] | Description | Contains roles |
|---|---|---|
| Emergency Outreach
admin [sn_imt_checkin.checkin_admin] |
Can create a new Emergency Outreach notification and view the responses received from the user. Can create and manage Safe Workplace audiences. The Employee Readiness Core app must be installed. | survey_creator |
Tables installed
| Table | Description |
|---|---|
| Emergency Outreach
[sn_imt_checkin_employee_check_in] |
Define the audience and the notification content to send to the users. |
| Outreach Acknowledgements
[sn_imt_checkin_check_in_acknowledgement] |
Define the outreach acknowledgement record and the response received from a user. |
| Response Options [sn_imt_checkin_response_option] |
Define the responses that appear in the notification message to users. |
| Emergency Outreach
Channels [sn_imt_checkin_channels] |
Create notification channels using a script or subflow, such as for Slack or Facebook collaboration platforms. |
| Health Verification
Acknowledgements [sn_imt_checkin_health_verification_acknowledgement] |
Define the daily health verification acknowledgement record and the response
received from a user. The table is available for use only if you also subscribe to ServiceNow® Employee Health Screening. The data of this table is displayed in the Health Verification Acknowledgements related list when you send the Daily Health Verification outreach notification to employees. |
| Emergency Outreach Notification
Channels [sn_imt_checkin_m2m_channel_employee_check_in] |
Contains records connecting Emergency Outreach notifications with the notification channel used when it was sent. |
| Outreach Sysauto Script [sn_imt_checkin_outreach_sysauto_script] |
Contains scheduled jobs for sending outreach notifications, such as for daily contact logs from the Contact Tracing app. |
| Survey Instances [sn_imt_m2m_asmt_assessment_instance_checkin] |
Associates outreach survey records with survey instances for better reporting. |
| Response Criteria [sn_imt_checkin_response_criteria] |
Set of questions that determine whether the response script runs when an employee completes a survey based on the employee's answers to those questions. |
| Response Script [sn_imt_checkin_response_script] |
List of all response scripts. Response scripts are used to automatically take actions based on employee responses to survey questions. |
| View Outreach Instance
Logs [sn_imt_checkin_employee_check_in_log] |
List of outreach surveys with information about their creation and the status of their survey instances. |