Now Assist in Contract Management
Summarize
Summary of Now Assist in Contract Management
Now Assist in Contract Management is a ServiceNow AI-powered solution designed to help customers analyze contracts by identifying non-standard and missing clauses, as well as extracting key information from signed contracts to populate the contract repository. This tool leverages generative AI capabilities to streamline contract review and management processes.
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It is important for customers to note that Now Assist does not provide legal advice or professional recommendations. The outputs are informational and should be used alongside qualified professional judgment. Customers assume responsibility for decisions made based on the AI-generated insights.
Key Features
- Contract Analysis: Detects non-standard and missing clauses within contracts to assist in compliance and risk management.
- Information Extraction: Automatically extracts relevant data from signed contracts to update and maintain the contract repository.
- Generative AI Skills: Offers AI-driven contract review and analysis capabilities configurable within the ServiceNow platform.
- Agentic Workflows: Supports automated workflows to enhance contract management efficiency.
Important Considerations and Limitations
- Availability of AI models and features may vary by region, data center environment, and regulatory restrictions (e.g., FedRAMP, NSC DOD IL5, Australia IRAP, Regulated Markets).
- AI outputs may not always be accurate or complete; customers should apply human oversight and validate AI-generated results before making decisions.
- Deployment in sensitive or consequential areas (legal, finance, healthcare, security) requires careful evaluation and should not rely solely on AI outputs.
- Customers must comply with ServiceNow’s AI Acceptable Use Policy.
Data Processing and Privacy
Contract data processed by Now Assist is transferred from customer instances to centralized ServiceNow environments, which may be hosted in different geographic regions or third-party cloud providers such as Microsoft Azure. Data handling follows ServiceNow’s internal compliance policies.
ServiceNow collects inputs, outputs, and any user edits to improve AI models and products. Customers have the option to opt out of future data collection via the Now Assist Opt-Out process.
Getting Started and Support
- Customers can activate and configure Now Assist in Contract Management within their ServiceNow instance.
- Support resources include the ServiceNow Community, Known Error Portal, Customer Service and Support, and knowledge base articles.
Use Now Assist in Contract Management to analyze contracts for non-standard and missing clauses, and extract information from signed contracts to add in the contract repository.
Disclaimer
None of the Advanced AI and Data Products provide legal or professional advice. The outputs provided by the Advanced AI and Data Products are for informational purposes only and are not a substitute for advice from a qualified professional. Customer assumes all responsibility and obligations with respect to any decisions, advice, conclusions, legal opinions, recommendations made or given as a result of the use of the services, including without limitation, any decision made, or action taken by Customer in reliance upon the Advanced AI and Data Products.
The Advance AI and Data Products and services do not and are not intended to constitute legal advice and do not create an attorney-client relationship.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect all text from the submitted contract document. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.