Now Assist Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
Summarize
Summary of Now Assist Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
The Now Assist Virtual Agent topics integrated with SuccessFactors enable employees to interact with HR services directly within Employee Center. Users can perform actions such as applying for time off, updating personal details, and accessing payroll and benefits information. These capabilities streamline HR interactions by automating common requests and information retrieval via chat.
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To utilize these Virtual Agent topics, customers must configure the Now Assist for HRSD Virtual Agent topics and have appropriate roles assigned (e.g., snhrsp.admin or snhrsp.escadmin).
Available Virtual Agent Topics and Corresponding Features
The integration provides several key Virtual Agent topics mapped to SuccessFactors HR services through specific spoke subflows, enabling automated handling of various HR functions:
- Lookup Worker Profile: View coworker profiles by specifying details in the chat.
- Request Time Off: Apply for leave by providing start and end dates; requests are sent to SuccessFactors.
- Get Time Off Balance: Check current leave balances.
- Get Holiday Calendar: View the holiday calendar for a specified year.
- Get Total Rewards: Access information about employee rewards.
- Get User Paychecks: Retrieve payslip details including pay period, gross pay, deductions, and net pay, with detailed deduction breakdowns.
- Update Personal Details: Update address, email, phone number, date of birth, and blood type information.
How Employees Use These Topics
Employees interact with these Virtual Agent topics by opening a chat window in Employee Center and entering keywords related to their request, such as "worker profile," "request time off," or "get payslips." The Virtual Agent guides them through providing necessary information, then retrieves or updates data via SuccessFactors.
Benefits for ServiceNow Customers
- Improved Employee Experience: Self-service HR interactions reduce dependency on HR staff and speed up request handling.
- Automation of Common HR Tasks: Integration with SuccessFactors ensures real-time data access and updates directly through chat.
- Role-Based Access: Secure and role-driven configuration ensures that only authorized users can access and configure these Virtual Agent topics.
You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the SuccessFactors system in Employee Center.
Virtual Agent topics for HR Service Delivery Integration with SuccessFactors Overview
- Configure the Now Assist for HRSD Virtual Agent topics
- Have one of the following roles: sn_hr_sp.admin , sn_hr_sp.esc_admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Integration with SuccessFactors
| Virtual Agent Topic | Feature Name | Service Name | Subflow |
|---|---|---|---|
| Lookup Worker Profile | Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile |
| Request Time Off | Leave Management | Time off balance | SuccessFactors HR - Get Time off balance |
| Create Time Off Request | SuccessFactors HR - Request Time Off | ||
| Get Time Off Balance | Time Off Balance | SuccessFactors HR - Get Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | SuccessFactors HR - Get Employee Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards | SuccessFactors HR - Get Total Rewards |
| Get User Pay Checks | Payroll Management | Get Paychecks | SuccessFactors HR - Get Employee Paychecks |
|
Human Capital Management | Update Personal Details | SuccessFactors HR - Update Personal Details |
| Worker Management | Get Worker | SuccessFactors HR - Lookup Worker Profile |
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the SuccessFactors system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the SuccessFactors system.
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.