Employee Center Pro features and interface

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Employee Center Pro features and interface

    The Employee Center Pro enhances the standard Employee Center portal by offering advanced features for improved user experience and productivity. This application, part of the ServiceNow Store, allows organizations to streamline employee interactions and access to services efficiently.

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    Key Features

    • Enhanced Home Page Theme: Unifies various content types, improving the browsing experience with a new color scheme and updated logo.
    • Header Enhancement: Facilitates easy navigation to tasks, requests, favorites, and search options.
    • Full Page Search Experience: Provides a conversational search feature that assists users through dynamic dialogues.
    • Content Experiences Widget: Supports various content types like banners and announcements, and can be configured for different layouts.
    • Integration-Powered Capabilities: The App Launcher allows access to all applications from a central location, including SSO and non-SSO apps.
    • Unified Approval Task List: Empowers approvers with relevant information to manage approvals effectively.
    • Enterprise Search: AI-driven search capabilities enable employees to easily find critical information and enhance content discovery.
    • Employee Center Pro Kiosk: Simplifies access for deskless workers, facilitating self-service for tasks like time off management.

    Key Outcomes

    With Employee Center Pro, ServiceNow customers can expect a more cohesive interface that promotes efficiency in accessing information and services. Employees benefit from improved navigation, streamlined approval processes, and robust search functionalities, ultimately leading to enhanced productivity and user satisfaction.

    ServiceNow Employee Center portal is packaged as two separate ServiceNow Store applications: Employee Center and Employee Center Pro.

    Employee Center Pro home page

    Employee Center Pro extends the standard Employee Center capabilities and provides additional features, such as:
    • Actionable, targeted campaigns
    • Enterprise search
    • Employee communities
    Figure 1. EC Pro feature summary
    Employee Center Pro home page with the corresponding functionalities listed out.
    • Enhanced home page theme: Unifies various types of content, such as requests, articles, and quick links. Theme aligns with the latest sets components, a new color scheme, a logo update, and CSS variable adjustments for better browsing experience.
    • Header enhancement: Helps users navigate to the tasks, requests, favorites, and search effectively.
    • Full page search experience: Offers a conversational search experience in a dynamic dialogue to gather information, provide assistance, or guide through a process using the sparkle icon search.

    Content Experiences widget (Employee Center Pro)

    Content Experiences widget is designed to support multiple content types, such as banners, announcements, videos, and events. It can be easily configured and adjusted to different layouts. This widget also acts as the unifying interface for multiple content types and announcement configurations for all shapes, sizes, and spaces on a given portal page. For more information, see Creating campaigns with Content Experiences.
    Figure 2. Content Experiences widget
    Content Experiences widget on portal.

    Integration-powered capabilities (Employee Center Pro)

    Access all your applications from a central location with a single click with App Launcher. View the entire list of both single sign-on (SSO) and non-SSO applications in one place. You can access the applications from the Employee Center home page widget in context from dynamic topic pages and through search. For more information, see App Launcher.
    Figure 3. App Launcher
    My applications displayed on the Home page and topic pages.
    Enable the approver with precise information to make informed and prioritized approvals. Improve productivity with a unified approval task list where you can manage internal and external approvals in one location. For more information, see Use approval experience.
    Figure 4. Tasks and approvals
    Tasks and approvals on the EC portal.

    Enterprise search (Employee Center Pro)

    Utilize the enterprise AI-driven search that enables employees to find critical information like leave balance, improve content discovery with search on topic pages and learning-based recommendations for self-solving minor issues, accessing and using SharePoint Online Search Connector with Employee Center Pro. For more information, see SharePoint Online Search Connector.
    Figure 5. Search results on the SharePoint Online Search Connector
    Search results on SharePoint Online Search Connector.

    Employee Center Pro Kiosk

    Employee Center Pro Kiosk enables all the deskless workforce with simplified access to information and services for self-serve and improved productivity.
    Figure 6. Employee Center Pro Kiosk home page
    Kiosk home page

    Using the kiosk portal, deskless workers can manage their time off, schedule, and requests. For more information, see Employee Center Pro Kiosk.